Fairfield Inn & Suites Dallas Plano

Normally I stay at a different location and happened to book the wrong one and I really wish I hadn't! I could tell right away that this location wasn't up to the standards of the other locations I've stayed at. Like this must have been a motel that they bought and turned into a Fairfield. It smelled musty upon entry, there weren't enough luggage carts so I had to make several trips to haul all of my luggage up to my room. The air conditioner wasn't working well so it didn't cool the room properly and because of the air conditioner issue, the room seemed…. Damp. I will say that the bathroom and beds were clean, and I appreciate that. But they need to have someone come and wipe down the walls because the amount of splattered ick on the walls was disgusting! Also, I was there with my 70+ year old mother and 7 year old daughter and when we came out of the elevator there were 2 women that were wheeling a cart past us filled with cleaning supplies and sheets and a vaccuum. I am going to assume that they worked there to clean the rooms. The way they were dressed was disgraceful! Booty shorts with they stomach hanging over the front and their butt cheeks on full display! Seriously?! Very unprofessional, and around families and children. Needless to say, I will NOT be staying here again. Oh, And I did report the air conditioning issue. The lady just smiled at me and said, “Ok.”

Good for families

The hotel was clean and comfortable with a good breakfast, but I was highly disappointed in a couple things. First, I called beforehand and asked if the pool was open and they told me it was. I got myself and kids ready for the pool and it was ice-cold. I asked the desk and they said the heater was out and it was closed. This is only 2 hours after I had called. I was traveling with my kids and the pool was the main reason I had chosen this hotel. Also, they asked if I wanted room service during my stay. I confirmed I did. The next day however, no one came to my room to clean.

Had a great time with my kids. They loved the pool. Really appreciated free parking and the continental breakfast.

The laundry facility is a great touch, especially since some family ended up having to stay longer than anticipated, and hadn’t packed enough for an extended day. The staff was professional, but there was a bit lacking in friendliness and making you feel very welcome. that’s not a horrible Indictment of the place, just noticed that they didn’t seem to really want to go out of their way to let you know they were happy you were there. Just kind of cut and dry. The only big criticism I have is that the breakfast, which was more than adequate in terms of food and selection, did not offer us enough space to eat without waiting or being cramped. I understand hotels get crowded but truly the breakfast area is way too small.

The manager was quick to fix an issue with my payment. I think the lady working when we checked in was new and charged my card even though I had paid on the app. Luckily I noticed it on my bank account the next morning. When I asked about it, the manager refunded the amount immediately. The hotel was great and welcoming of our baseball team and families.

Walking distance to the hospital, however, unsafe to walk past dark as the hospital next door is a low budget, extended stay with people "roaming" all night. The 1st night of my stay, cars were broken into. No security guards, and no security check at the front desk. I, nor my family, was ever asked for ID; we did however, request numerous keys on several occasions.

Great location and Staff. Stay here regularly when we visit family and friends in the Plano area

My kids and I stayed here one night and our AC wasn’t working well. The beds were rock hard and it was so hot in the room even after I had turned the unit to 60° for the entire night. We were sweating. The staff was wonderful though and refunded us. I probably wouldn’t stay again but I appreciated the kindness of the employees