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Ashmore Inn and Suites

2 1/2 star hotel
Kids stay free
8.6/10 Excellent
(1005 verified Hotels.com guest reviews)
See verified family reviews (14)

generated by AI based on family reviews

Overview

Ashmore Inn and Suites receives mixed reviews from families. While some praise its spacious rooms, convenient location near restaurants and Walmart, and the availability of a large outdoor pool and hot tub, others note that the hotel is dated, showing signs of wear and tear. The breakfast is described as basic, and some guests have raised concerns about cleanliness. However, many guests find the hotel a good value and praise the helpful and responsive owners who have gone above and beyond to resolve issues in the past. Families should be aware of the mixed reviews before booking.

Guest highlights

Spacious rooms perfect for families
Convenient location near Walmart and restaurants
Large outdoor pool and hot tub

About the hotel

Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, coffee/tea in a common area, and a business center.

Nearby attractions

Located in Lubbock, Ashmore Inn and Suites is in an area with good shopping. The area's natural beauty can be seen at Huneke Park and Maxey Park, while Spectrum & OMNI Theater and Lubbock Premiere Cinema are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at United Supermarkets Arena, or consider a night out at Blue Light Live.

Popular amenities

Family friendly

Laundry facilities
Microwave
Outdoor pool
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free self-serve breakfast available daily 6:00 am–9:00 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height bed
Low-height counter and sink
Raised toilet seat
Roll-in shower (select rooms)
This property does not have elevators
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible registration desk

Things to do

24-hour fitness center
Outdoor pool
Spa tub

Outdoor

Picnic area

Conveniences

Banquet hall
Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
Lubbock Preston Smith International Airport
16 km from this hotel
map

Reviews that mention...

Family Reviews

for Ashmore Inn and Suites
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

43%

4 star reviews

29%

3 star reviews

7%

2 star reviews

7%

1 star reviews

14%

We have selected a sample of reviews which reflect what families have said about Ashmore Inn and Suites

Showing 1 - 10 of 14 reviews

Latest reviews (14)

B

Bill

12 Jul 2024 - 14 Jul 2024
reviewed on expedia

4 out of 5 stars

The facilities for our family reunion were very adequate.
n

nancy

14 Jun 2024 - 16 Jun 2024
reviewed on expedia

5 out of 5 stars

We stay here everytime we are in the area. This time we had minor and then owners fixed it asap. They even refunded our stay. We will definitely continue staying here. Would recommend it to families with kids
E

Elisa

9 May 2024 - 12 May 2024
reviewed on expedia

1 out of 5 stars

I had booked for 4 rooms and 1 of the 4 was a late check in. Staff had a family member try 3 occupied rooms at 3am because staff had put the wrong person in the reserved room. Since it was grad weekend all hotels in the area were sold out so our family had to sleep in their car with 2 kids due to the hotels mistake. The next morning, the hotel found the “missing room” but wanted to change my family for the night they sleep in their car. On top of all of that the other 3 rooms we had they changed our Expedia rate because I modified my reservation through the hotel. They wanted to charge us DOUBLE what Expedia quoted us. Hotel was blaming Expedia saying that Expedia changed the rate in the hotel system. When I called Expedia they said that they have no control over prices in hotels systems and that the hotel was lying!! Finally at check out I got to talk to someone at the hotel that could actually help and after showing proof of the reservations price change. They honored Expedias rate. What was supposed to be a joyful weekend turned into a literally nightmare for our family. If at all possible just spend the extra money on a better property. This place was not worth saving money. It’s a very dated hotel, and not ADA compliant since they don’t have an elevator on site for the 2nd room.
P

Phil

5 Apr 2024 - 6 Apr 2024
reviewed on expedia

4 out of 5 stars

Hotel was good, room was big and comfortable perfect for a family. Was close to Walmart and lots of restaurants. Pool was big and outside but was not heated so it was FREEZING! Hot tub was nice and inside in its own room. Breakfast was ok just a basic hotel style waffle, eggs, sausage, cereal etc.
R

Rob R

5 Mar 2024 - 7 Mar 2024
reviewed on expedia

5 out of 5 stars

Wonderful visit. Felt nothing but peace and quiet and calm. Highly recommend the Ashford and will recommend to all of my family and friends 👍
E

Eric

6 Oct 2023 - 7 Oct 2023
reviewed on orbitz

5 out of 5 stars

It was a great stay for my family of 6.
c

claudie

9 Sept 2023 - 10 Sept 2023
reviewed on orbitz

1 out of 5 stars

I had a family emergency and needed to cancel the reservation and I was charged the full price of the room. Thanks for the compassion and humanity.
T

Tiffany

29 Jul 2023 - 30 Jul 2023
reviewed on orbitz

3 out of 5 stars

The property was ok. We were in town for one night as a family of four with young kids. It was very dated with lots of patching on the walls in the hallways and rooms. It was not dirty per say just not well taken care of. The furniture was very worn looking. The breakfast was not good. We ended up walking to the donut place down the street. The location is good. The swimming pool was very cloudy and dirty. The price was good, but this is really an example of you get what you pay for, so I can't be to upset over it.
A

Amy

21 Apr 2023 - 23 Apr 2023
reviewed on hcom

4 out of 5 stars

The place is old, but kept up. Quiet, even with a bus full of track kids.
J

Jose Luis

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

Excellent! Great hotel for families
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