Home2 Suites by Hilton Houston/Katy

Rooms style make easy for families

We reserved and paid a $50 deposit for a room with two beds and was told it wasn’t available when we arrived. Our kids slept on a pullout couch instead of a bed. The room they had smelled like a combination of smoke and industrial strength air freshener. There were stains on the carpet and we were greeted by giant cockroaches in the morning. Definitely avoid.

convenient to family event

Dreadful stay here: The guests above us sounded like they were literally slamming things/jumping on the floor all night - we called the front desk, and there was no change. 30 minutes later, we called again and the attendant said the room had a child and we “should stop worrying about it.” I asked them to go speak to the room in person, and she refused. Complained in person to a new attendant the next morning, they said the family was checking out - surprise, they weren’t! We endured another night of loud banging with no help from the front desk. THEN, someone pulled fire alarm, requiring everyone evacuate the building. I asked the attendant what happened, she wouldn’t even make eye contact or answer. Upon checking out, I pointed to the sign in the lobby saying that they would credit your stay if you were unhappy - another big surprise, they refused! So, if you value a peaceful stay and a good night’s sleep, GO SOMEWHERE ELSE!

This place was really nice. My families favorite part was the restaurant right next to it. It was soooo good. If you need a clean place to stay. This is a great choice.

Overall this hotel was a reasonably good value. That said, there were a few minor issues. I suspect these are typical of what to expect. Room issues: (1) room key lock is exceptionally difficult to operate. Something defective. Requires considerable fiddling. (2). Bathroom door difficult to operate. So much drag our kids cannot operate. Also bathroom lock difficult/impossible to operate. (3) underneath condiments tray on coffee bar considerable grunge needs cleaning. Other systems functioning well.

This is our third stay this year and I am very satisfied with all different locations. Breakfast is a plus when we travel with family since we do not wake up at the same time. Highly recommended.

Great place to stay. Tons of space, fit my family of 6 beautifully!

Nice property but our stay, for my father’s funeral, was awful due to the noise in the room above us. We complained after a sleepless night with 2 children, 1 of whom is autistic, and were told they couldn’t move us to a new room because the property was full nor could they reign in the noise level above us because it was long term hotel residents. They didn’t offer and then refused to comp us anything after spending 3 awful days and nights there.

This is our 2nd time staying at a Home 2 Suites. We love it because it has been clean and spacious both times. Great condition! We travel A LOT with all 3 of our kiddos playing travel sports. The only disappointing aspect about this hotel chain is the breakfast. Little to choose from and always a lack of protein source from meat. Also, they advertise that they are eco -friendly and you get to have breakfast on “real” dishes, no plastic. Well, we ate our breakfast on foam plates with plastic utensils. They also do not have Splenda for coffee as a sugar free alternative, only equal and sweet-n-low. I feel they can do better. I can get a better breakfast variety at a lesser hotel.