Element Houston Katy

Overall was a great stay. Staff was helpful when needed the only complaint I have is the pull out couch for my kids was extremely uncomfortable. To the point I had to go to Costco and buy foam mats for them to sleep on. If it had been adults we would have asked to be moved for sure.

Very friendly and professional staffing, clean, affordable and great place to stay if you have a family. Will definitely be back our next family trip out here.

The family are staying in the Hotel due to major surgery by one of the family members at a nearby hospital. First, they put us on the 4th floor and the elevators broke down. 65 plus year old folks shoving to climb the stairs. Then the second night, a fire alarm goes off in the middle of the night and everyone is standing downstairs in the cold. Fire dept came and said the equipment was bad and turned off the alarm. Last, we needed to add an extra night on the card on file which they couldn’t figure out how to do it. The card used was the guy having surgery and they said they needed the original card to add the extra night. Couldn’t just use the one already on file. So my daughter gave her hers, which they double charges. They then double charges the original card too for the extra day and original stay. They have over 1000 dollars tied up on 2 cards for a 350 dollar total stay. This is the most incompetent bunch or Hotel I have ever dealt with. Needless to say, it has soured my opinion of Marriott hotels. I won’t be staying there again in any Marriott.

Cleanliness overall I would not stay again staff never acknowledged you went for breakfast at 9:40 and they already had it cleaned not even fresh coffee and my kids were called too brown

Overall, I would rate our stay a 6.5/10. I would give the hotel a 7.5 for cleanliness. When we arrived in our room, there were pieces of smeared chocolate on the floor. Everytime we went to the lobby, there were around 4-5 kids running around, jumping on the furniture. (I believe they were kids of an employee.) I probably wouldn’t stay here again if we ever decide to visit Katy in the future.