Hampton Inn & Suites Hutto Austin

I will give them 0 stars. My mom passed away and my moms funeral I knew I was going to see family I haven’t seen in a long time.I knew I would be late.called that day of check in told the day person didn’t get a name that I would be checkin in very late. We arrive at 2 am no one is at the front desk guest approached the front desk to and none is there I called the number that was left on a sign on the counter. That number goes straight to front desk.I called Hilton they called several times and no answer we wait 2 hrs in the lobby front desk clerk never arrived. Than we go wait outside she arrives at 5 am. She told us that we were a no show and that they sold our room. They charged me 170 they said there was nothing she could do about it. they said they were I asked her if I can use their restroom she is yes than she said please leave the property as soon as you are done. I stay at hotels all the time never have been treated like this. It was the worst feeling.to being treated that way.. I was never rude to her in any way and she was so rude to us.I was already feeling down missing my mom and to get treated like that the worst. where does this front desk lady disappear all night?

Had a good stay just cost a lot for the rooms to not have a pool for the kids

Overbooked. Had to sleep in uncomfortable sofa bed, while o let my wife and child sleep In the comfortable bed.

I chose this place for the convenience while visiting family, and I'm so disappointed with my experience. After being informed that I had to request housekeeping services, Ms. Patel added my room to the sheet on her desk. I arrived back in my room close to midnight, ready to shower and lay down on fresh linens to return to an entire room. What was the purpose of requesting cleaning services if I had to return to the front desk to get towels and pillowcases? The guy was not friendly and helpful. Overall, I wouldn't recommend or stay here again.