Holiday Inn Express & Suites Houston E - Pasadena, an IHG Hotel

I booked a $200 room with 2 queen beds and a pull out couch for my family of 4 adults. When we got to the hotel, we were told that we had booked a room with just a king sized bed. I pulled up my receipt from hotels.com and the front desk attendance shrugged his shoulders and said "sorry, there are no other rooms within a 2 hour radius." So, we took the room. My daughters shared the small pull out couch. We had to put the mattress on the floor because it was too small for 2 18year olds to share without falling off. There were peanuts and candies all over the mattress. The worst part is the hotel claimed to not have any blankets or pillows for the pull out couch. Luckily, my girls had a couple of blankets in the car - and my husband and I gave them our top sheet. So, they slept on a bare mattress with no pillows. I don't understand what the hotel thought when they saw a reservation for 4 adults. I am willing to bet, they gave our room to somebody else in hopes we would not show up - or if we did show up it would be late and we would just accept our fate. I guess they were correct... we just accepted our fate for the night. Hotels.com offered us a $25 refund for the mixup. I can't say that made it any better.

This Holiday Inn was a fantastic place to stay with my family. Staff is very hospitable and honest! Highly recommend if you’re in the Pasadena area.

This Holiday Inn Express is new and clean. The bed was comfortable and the bathroom was clean. The breakfast is as usual great, however Pancake and few other items were missing. The staff was courteous and treat you a valued customer. There was enough bedding and bathroom towels. Parking is free outside and convenient to enter the hotel. The area looked safe and the room were not too noisy. It has carpeted floor in the room which my kid liked. Overall we would love to stay this Holiday Inn location.

It’s good for family and children

When we walked into our room the heater was on. The room was sticky/muggy and took a while to cool down. They had ZERO bedding in room for the pull out sofa. Went to front desk and was told they don’t have any extra and no extra pillows. She Offered only fitted sheet with flat. I had to ask if I could at least get two flat sheets so my kid could have something to cover with and stay warm. Lastly go into bathroom and shower had roach crawling around. Extremely disappointed!!!!

My children and I loved the pool! Especially because it was covered! The beds were very comfortable! We had a great stay!

Was very confortable for my family, everything clean

This was by far the worst hotel experience. I called 3x to confirm the pool was going to be open for my check in date. Not only did I call but upon check-in I confirmed with the front desk attendant (Lilly) once again was the pool going to be open and available for guests she said YES! This for my 6yr old twins birthday. I Arrived to the pool and the water was GREEN And MUCKY! If I could attach pictures I would . The situation was handled unprofessionally and by far with the worst customer service ! My kids party was practically ruined by the lies of the staff and manager. I would NEVER Book here again!!

Stayed here for almost 7 hrs with my family in a double. The bed was comfortable for the few hours I slept in it. After my morning shower, where i did not shave or wash my hair, I noticed the bathroom and bar sink were both stopped up with water just sitting in them. It was SUPER gross. During check-in, the guy at the front desk kept forgetting stuff. I was charged $20 for temporary use of addt'l bedding when i asked if they had another sheet or blanket for my gramdmother. If i would've been told this, I'd have given her MY blanket instead. The towels were absorbant, yet hard and scratchy. At least the water stayed hot for the duration of the shower. The free breakfast was nice, even though the waffle iron wasn't working.

There was no one thing that made our stay unpleasant. It was a bunch of small things. Like the (big)hole in the wall in the shower that was covered with white duct tape. They almost had me because I didn’t notice that until the second day. No sheets on the pull out sofa etc. Then we decided to stay a third day. We had to move to a different room, which I understand, but in the new room there was mold in the shower, broken tiles on the walls in the bathroom, the tv remote was missing, and again no sheets on the pull out sofa. There were a lot of kids running around the halls and being loud. I understand that to a point as I believe there were some families that had been displaced from a recent hurricane. All and all it wasn’t the worst experience I have ever had (That was a La Quinta Inn), but it wasn’t the greatest either.