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SureStay Hotel by Best Western Deer Park

2 1/2 star hotel
Kids stay free
Connecting rooms
8.4/10 Very Good
(191 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

SureStay Hotel by Best Western Deer Park provides a family-friendly atmosphere with exceptional customer service. While the pool is only open seasonally, guests appreciate the hotel's quiet location, convenient proximity to amenities such as fast-food restaurants and shopping, and comfortable beds. The hotel is also located near a beach, offering an additional attraction for families.

Guest highlights

The exceptional customer service
The quiet location
The comfortable beds
The close proximity to restaurants, shopping and beach

About the hotel

An outdoor pool, a fitness center, and a spa tub are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.

Nearby attractions

SureStay Hotel by Best Western Deer Park is located in Deer Park. Battleship Texas and Pasadena Historical Museum are cultural highlights, and some of the area's activities can be experienced at Glenbrook Park Golf Course and Port of Houston. Johnson Space Center - NASA and iT'Z Family Food & Fun are also worth visiting.

Popular amenities

Family friendly

Free rollaway/extra beds
Laundry facilities
Microwave
Outdoor pool
Refrigerator

Wifi

Available in all rooms: free wired internet
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free full breakfast available daily

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Visual fire alarm
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible van parking

Things to do

Fitness center
Outdoor pool
Spa tub

Conveniences

Elevator
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
William P Hobby Airport
16 km from this hotel
George Bush Intercontinental Airport
38 km from this hotel
map

Reviews that mention...

Family Reviews

for SureStay Hotel by Best Western Deer Park
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

7 reviews

Review data

5 star reviews

57%

4 star reviews

29%

3 star reviews

0%

2 star reviews

0%

1 star reviews

14%

We have selected a sample of reviews which reflect what families have said about SureStay Hotel by Best Western Deer Park

Latest reviews (7)

N

Nikki

8 Jul 2024 - 10 Jul 2024
reviewed on expedia

5 out of 5 stars

Thank goodness my family and I were able to get a room for the days we were without power! Everyone was very nice & they had a good free hot breakfast!
S

Stephen d

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

My go-to place when I have work in the area. From the family friendly atmosphere to the exceptional customer service, Surestay has it all. Top-Notch all around 🙏
P

Pakou

9 Mar 2024 - 15 Mar 2024
reviewed on orbitz

5 out of 5 stars

A very nice and quiet hotel. It is not too far from the city but far enough that there is no traffic. It is close to the highway, so traveling was easy. There is a mcdonald, burger king, and popeyes next door. Shopping area was maybe about 10 minutes away. There is also a nice beach not too far, so we didn't have to drive down to galveston for the beach. Coming from a state with snow, I wished that orbitz and the hotel website would have mentioned that the pool is only open seasonally. My kids were very disappointed cause that's what they were looking forward to most. Even the hot tub was not open. Overall, I would book again.
P

Patti

19 Jan 2024 - 21 Jan 2024
reviewed on expedia

5 out of 5 stars

The beds were so comfy slept like a baby ! Breakfast was a nice selection !! Will definitely stay here again if the need arises !
A

Ashley

1 Jul 2023 - 2 Jul 2023
reviewed on wotif

4 out of 5 stars

Great stay. Loved how quiet it was and having the pool for my family and I pretty much to ourselves, as most guests didn’t use it. The pool was really clean. Only reason I didn’t give 5 stars was because when turning into the parking lot, I bottomed out my car because of the steep slope at entrance.
P

Peter

23 Feb 2023 - 27 Feb 2023
reviewed on wotif

1 out of 5 stars

We requested adjoining rooms for us and the kids, weeks in advance. When we showed up at midnight, the desk atendee said "they" were supposed to call us and tell us they dont have adjoing rooms. They wanred to give us 2 rooms half a mile apart on seperate floors. Theres no ways I'd put my young kids in that sutuation. I talked to the manager on the phone. She made no appology and said they would charge us anyway.
J

Jacqueline

4 Jul 2022 - 9 Jul 2022
reviewed on hcom

4 out of 5 stars

My family and I stayed for 5 days. Staff is friendly. Our room smelled like cigarettes, but that was my fault when I booked, so if someone is looking to book just make sure that if you do not want a room that will smell like smoke just double check. Room service was good as well. Room was cleaned everyday we were there. Breakfast is cereal, bagels, waffles and coffee and danish. Good breakfast but if you are looking for eggs or a bigger variety of breakfast then you may need to get breakfast somewhere else. They stay here was good!
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