Candlewood Suites Houston - Pasadena, an IHG Hotel

I needed a king size bed for my toddler and husband which is what I bookedand they had plumbing issues so they stuck us in a queen size room. We weren't able to sleep and the room was a lot smaller than what I had booked. They should have at least notified me of the downgrade before I arrived and I would have switched hotels.

Great hotel for our family of 4. Having a full size kitchen was wonderful! The hotel is very conveniently located off the interstate and near restaurants. We stayed here to go to the Wings Over Houston Airshow. The airport is only about 15 minutes away and easy to get to. Highly recommend!

There were hidden deposits I wasn't made aware of. I was coming to the area for a family emergency. I called to double check that my reservation was good and give them a heads up about my dog. I knew about the Dog fee which I was ok with. I asked if there were any deposits that would be taken and they told me no that they just took a card for incidentals. I get there and the Lady at the desk told me there would be a $25 refundable deposit as well as the 75 that I knew about. When I got to my room I had a 50 dollar charge and 2 25 dollars charges. I assumed it was my 75 dollars that i owed plus the deposit. Sunday Morning I had a 75 dollar charge. a 50 dollar charge and 25 dollar charge. I had to scrounge around for gas money to get home. When I mentioned it to the front desk she said that was normal and they don't say anything because they don't know who will get the charges.