Best Western Dayton Inn & Suites

What a rotten experience. We had two rooms for family that was in town for a funeral. Our room stunk of mold but our other room next door was clean and didn’t smell. Our family member had a service animal that was disclosed upon check in. That evening my husband took the animal out to potty and a young man sped into the parking lot right up to the animals legs and demanded to know if we were staying in the hotel. He had a car full of friends. This stranger kept pestering my husband and finally said he was the manager (who wasn’t on shift but out with friends and harassing us at night). He called the front desk to verify there was a service animal checked in and that we were paying guests he was treating like this and instead of simply saying, ‘sorry man, go ahead, I was just checking’, rolled up his window while my husband was talking and drove off. The next morning while this kid was at the front desk my husband went to speak with him about it and he REFUSED his name and to even say a word to my husband. He rolled his eyes and put his head on his hand and then shut them while my husband was trying to figure out why this guy wouldn’t say a single word to him. So bizarre. He is the owners son and this is how they handle their business just because we had a service animal. What a way to be treated and while staying for a funeral and this ‘manager’ wouldn’t speak a word to my husband after the parking lot incident. And the rooms were expensive! You’d expect better.

Put in a smoking room with kids. Hotel was under construction from a recent flood and should not have been open. Very noisy at night due to being located next to a train yard.