Hampton Inn Houston Baytown

The early afternoon desk staff was unfriendly I showed up after attending a funeral she was outside when i pulled up and she instructed to me rudely while she was assisting a lady . she stated to me " you cant park there" , i stated to her i was there to check in , she stated back "ok , but you cant check in until 3pm." so i left. And upon checking out no one was at the desk so i said hello because i could here someone on the phone talking and it was the same lady whom i had encountered i said to here im checking out she said ok i gave her the room key and inquired about my $50 deposit hold that i was required to put , she stated it will go back , i asked for a receipt she stated while not looking at me " they will email you the receipt ". Also I and some of my family members got stuck in the elevator upon my stay worst experience ever . We called the front desk night staff was so rude we explained to her we were stuck she said loudly " MA'AM I'M TRYING TO GET YOU OUT ". and hung up on me after sitting in there for about 15 to 20 minutes she opens the door and tells us are y'all going to use the elevator are walk the stairs, we walked the stairs but wow what consideration, no " are you guys ok sorry for the inconvenience " no concern at all....

Took almost 45 mins to figure out how to get us checked in and keys. They had another guest that had his key work on the wrong room and his stuff was locked in. Staff was generally rude and not helpful. We will never be back to this hotel. They allow homeless people to loiter and there was one lady sleeping in her car and trying to talk to my kids. Smh.

Check in was great, friendly staff. Upon checking in the room didn’t have enough towels for the 5 of us to shower and the pull out bed did not have linens. The staff brought them up kindly. The next day a different staff member was rude when we requested towels in evening. My kids could care less but they tend to throw things on floor and I’m not going to let them reuse something that was sitting on hotel room floor. The room was booked for 5 and they stated that the rooms were only suppose to have 4 people in them at the front desk. I have 3 small children and I booked the room for 5, I didn’t lie. Then they asked us to remove the dirty towels from the room and bring them to them downstairs in a trash bag. Then we were given new towels. Then we needed towels again for the pool and same process all over again. It was absurd and rude.

This property was an amazing upgrade and we stayed for only 2 nights just blown away by everything. Staff was amazing and nice. Housekeeping was awesome even though they were short staff (per a letter put in on our doors) you couldn't even tell. Breakfast and the rest of the amenities were great everything was clean. Couldn't have picked a better place to stay at with my family.

Our group had 4 rooms since we were in Baytown to celebrate the uncle's 100th birthday. Great for the family to visit who came from Oregon, Calif, Missouri & Florida.

My family and I enjoyed our stay here - comfy bed & very clean room.