Staybridge Suites Amarillo - Western Crossing, an IHG Hotel

Cochroaches at Staybridge Amarillo. Cockroaches at motel 6 Fayetteville. I literally used home defense max one I got home and washed all clothes twice! Left suitcases in garage after spraying them. We are type to check beds first for bed bugs. Told my kids to not put anything on the floor.

The hotel is a little dated, definitely not kept in the nicest condition. We traveled with pets and they had a pet run area which was convenient but it had a lot of trash in and around it. The room was spacious, but again not kept in the best condition with stains on furniture and carpet. The hotel pool was closed for cleaning on a Saturday which was also inconvenient as we had children with us.

TV was a little bit at a date compared to other Staybridge Suites this Staybridge Suites seems to have not been updated in some time they did offer great dining which was free but I believe this Staybridge charged a service fee for it the pool and hot tub were nice unfortunately we did stay in Amarillo two weeks after it had flooded and the whole city stunk very bad but overall I would recommend this hotel especially for family stay bridge Suites is always good I just think this one could use some updating staff was friendly but the girl had stated she was new and was not able to help us with a few things all in all I would give this place a 3.5 out of five

My family did a road trip and this was our fifth hotel stay. Overall, it was a good experience. I would recommend for any family, personal or corporate travel. It was quiet, and the room was overwhelmingly spacious. This was my family's favorite hotel room. It was comfortable, it had a kitchenette, and it was VERY well air conditioned. We brought food in and the room was already equipped with silverware, cups, etc. We were able to store left overs in the full size fridge. The breakfast was exceptional. My kids loved the Texas shaped waffles and my husband enjoyed the seasoned potatoes. The staff was exceptionally friendly. Checking in and out was fast. The only pitfalls were that the room was obviously worn and the only elevator had some kind of pet poop smeared on it. The room had broken handles on some closets, cracked tiles in the bathroom, and the pull out couch mattress had to be at least 15yrs old (it was stained and didn't have a mattress cover). Thankfully, our stay wasn't hindered by that. The elevator was an issue and my family ended up walking the stars.

This hotel was meh. The smoke detector was beeping when we got to our room. We did a test and it continued to beep. Front desk said they did not have batteries to try replacing, so we just unplugged the detector for the night. They didn’t have 2 queens that we reserved, so we got a king/sofa bed room. We did have our 2 kids, so we opened the hide-a-bed and found it to be the size of a twin and a half with a very thin mattress. We ended up putting one kid there with the other on the chaise next to it with a block of the coffee table rolled at the end to support their feet. Not ideal. There was water damage in the bathroom, and the whole place looked like it could use some TLC.