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Holiday Inn Amarillo East, an IHG Hotel

3 star hotel
Kids stay free
Connecting rooms
9/10 Excellent
(846 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

Holiday Inn Amarillo East offers a comfortable stay with clean and modern rooms. Families appreciate the convenience of the hotel, although some guests have noted inconsistencies in staffing levels at check-in and breakfast. While the rooms are generally praised for their cleanliness and comfort, it is worth noting that some guests experienced issues with towel provision and language barriers during breakfast.

Guest highlights

Clean and comfortable rooms
Friendly staff (check-in and restaurant bar)

About the hotel

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, conference space, and dry cleaning.

Nearby attractions

Located in Amarillo, Holiday Inn Amarillo East, an IHG Hotel is near the airport. Comanche Trail Golf Club and Ross Rogers Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit The Galleries at Sunset Center and Westgate Mall. Looking to enjoy an event or a game while in town? See what's happening at Dick Bivins Stadium or Amarillo National Center.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Swimming pool

Outdoor

Firepit
Outdoor entertainment area
Outdoor furniture

Conveniences

Elevator

More

Smoke-free property

Nearest Airport

Airplane
Rick Husband Amarillo International Airport
5 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Amarillo East, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

7 reviews

Review data

5 star reviews

43%

4 star reviews

29%

3 star reviews

14%

2 star reviews

0%

1 star reviews

14%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Amarillo East, an IHG Hotel

Latest reviews (7)

L

Lauren

22 May 2024 - 23 May 2024
reviewed on expedia

1 out of 5 stars

We got to the hotel at 11:30pm and no one was working. Meaning, there were ZERO staff or employees on site. There was a sign that said they stepped away for a moment, and to call this number. We called the number and it went to voicemail. We called the hotel, and it just rang right there in front of us. After 12 calls, a child answered the phone and got the “manager”of the hotel on the phone. He said he would be there in 10 minutes. We waited and waited, and no one showed up. We had to go to another hotel at 1am with 2 children. We will never waste our time on this hotel again. If there was a fire or emergency with someone in a room, there was absolutely no one there working. Unacceptable.
L

Lita

12 Apr 2024 - 13 Apr 2024
reviewed on hcom

5 out of 5 stars

The hotel was really nice. Clean, modern and large room. When we arrived there was no one manning the front desk. Waited 15 minutes for staff to appear. Also there was a travel baseball team staying at the hotel and the kids were slamming doors and carrying on loudly in the hallways until at least midnight.
A

Aaron

22 Mar 2024 - 23 Mar 2024
reviewed on hcom

4 out of 5 stars

Breakfast was slow, they had no bowls and communication was limited due to none of the staff working the breakfast area able to speak any English. Every question we asked we were shown the employees phone screen which said “I’m sorry I don’t speak English “ So my toddler ate fruit loops out of a coffee cup
C

Claudia

26 May 2023 - 27 May 2023
reviewed on orbitz

4 out of 5 stars

Clean and comfortable, only bad side is that we were a family of 4 and we only had 2 towels in the room. I was on the 3rd floor and had to down to the lobby for extra towels.
H

Hollie

15 Mar 2023 - 16 Mar 2023
reviewed on hcom

3 out of 5 stars

No one at the desk when we checked in waited about 20 minutes for someone to show up at desk. Room was reserved for family of 5. Only 2 towels in the room. Had to go down to get more towels. Other than that stay was fine. Room clean and comfortable.
B

Bernadette

10 Mar 2023 - 12 Mar 2023
reviewed on hcom

5 out of 5 stars

We enjoyed our stay. Your Girl at the front desk for check in is amazing very sweet and gave me any info needed. Bartender at the restaurant was also friendly Great service. And rooms are clean and very nice maybe more channels on the TV lol because we couldn't find much to watch but nothing major. We had no serious issues. We would recommend staying here to our family and friends.
F

Fernando

1 Jun 2022 - 2 Jun 2022
reviewed on hcom

5 out of 5 stars

Surpassed expectations…bed n pillows were clean n confortable…slept like a baby.
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