Embassy Suites Amarillo Downtown

About the hotel

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free cooked-to-order breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Weekly housekeeping is available.

Nearby attractions

Located in Amarillo, Embassy Suites Amarillo Downtown is in the city center and near the airport. Amarillo Zoo and American Quarter Horse Hall of Fame are local attractions and those in the mood for shopping can visit The Galleries at Sunset Center and Westgate Mall. Wonderland Amusement Park and Don Harrington Discovery Center are also worth visiting. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds

Grocery/convenience store

Indoor pool

Laundry facilities

Microwave

Refrigerator

Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi

In-room wifi speed: 100+ mbps (good for 1–2 people or up to 6 devices)

Food and drink

1 bar

1 restaurant

24-hour room service

Free cooked-to-order breakfast available daily 6:00 am–9:00 am

Free daily reception

Guest services

24-hour front desk

Concierge services

Dry cleaning service

Housekeeping (weekly)

Laundry facilities

Luggage storage

Accessibility

Accessible bathroom (select rooms)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Phone accessibility kit

Roll-in shower (select rooms)

Stair-free path to entrance

Well-lit path to entrance

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchair-accessible van parking

Things to do

24-hour fitness center

Indoor pool

Sauna

Outdoor

Picnic area

Conveniences

Atm/banking services

Ballroom

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

Grocery/convenience store

More

Smoke-free property

Show less...

Nearest Airport

Rick Husband Amarillo International Airport

12 km from this hotel

Reviews that mention...

All reviews (19)staff (10)parking (2)evening entertainment (2)clean (6)pool (4)dining (1)location (1)accesibility (1)sleeping arrangements (1)

Family Reviews

for Embassy Suites Amarillo Downtown

3.5 out of 5 stars

19 reviews

Review data

5 star reviews

47%

4 star reviews

11%

3 star reviews

11%

2 star reviews

21%

1 star reviews

11%

We have selected a sample of reviews which reflect what families have said about Embassy Suites Amarillo Downtown

Showing 1 - 10 of 19 reviews

Latest reviews (19)

J

Joi

17 Jun 2024 - 18 Jun 2024

reviewed on expedia

5 out of 5 stars

Very nice property. Perfect for families. Awesome staff!!

T

Tommy

28 Jun 2024 - 29 Jun 2024

reviewed on expedia

1 out of 5 stars

Terrible customer service!!! Toilet was broken due to housekeeping flushing bars of soap down it.Bed was missing sheets and pillow even though you pay for a room to sleep 6. Shower was dirty/ had damage to the floor. Manager on duty could care less about making our stay better or even try to apologize wouldn’t evvrn comp the parking. Many nice new hotels to stay at in the area but I thought I would pay a little more as Embasy was always my first choice. Left VM for Tom the GM I’ll update if he calls back. Manager on duty told me and my family he won’t care that we had a terrible stay…

H

Heather

19 Apr 2024 - 21 Apr 2024

reviewed on hcom

3 out of 5 stars

The room and beds were comfortable and clean. We are a family of 6 and the entire time we stayed, our toilet would not flush. A maintenance man did come check on it but never got fixed and we continued to have to go down to the lobby to use the bathroom our entire stay.

N

Nancy

8 Mar 2024 - 9 Mar 2024

reviewed on travelocity

5 out of 5 stars

The staff were very accommodating and kind and it was extremely easy and quick to check in and get up to our room when we arrived late at night. The room was clean and the pull out couch was great for the kids!

K

Kristen

1 Jan 2024 - 2 Jan 2024

reviewed on expedia

2 out of 5 stars

Very unsatisfied with this hotel. The only reason I gave it a 2 star was for the complementary happy hour and restaurant. The staff were great in these areas. Absolute worst part of our stay was a hotel staff swooping into our room and seeing my naked 6 year old daughter. No knock it care to see if the room was occupied. We had the TV on and kids being crazy. It was not quiet in our room. Other cons: -Sticky floors -Linens and trash all throughout the halls. I couldn’t even get the luggage cart down the hall without hitting sheets and trash. -Room telephone didn’t work -No fitted sheet. Gross. -No sheets provided for pull out couch -No towels at pool -Only 2 towels in room with 4 guests

H

Herbert

8 Dec 2023 - 10 Dec 2023

reviewed on hcom

3 out of 5 stars

The room was clean and nice. Beds were comfortable. Facility was nice. The reasons for the poor stars are; 1- No soap in the rooms and when I went downstairs they stated that they were out of soap. So we had to go to the store and purchase soap for our family. 2- We went to the restaurant for dinner. We ordered the tenderloin medallions and shrimp appetizer. It took them 55 minutes to get the food out. The place just opened and at the time we were their only customers.

R

Rhoda

21 Nov 2023 - 24 Nov 2023

reviewed on expedia

5 out of 5 stars

I visit Amarillo 3-4 times each year. I usually stay with family but have stayed at various properties around Amarillo when a hotel is needed. By far, this is the best property Amarillo has to offer. Great location to ballpark and centrally located off 1-40 and Canyon E-way. I’ve stayed at Embassy Suites across the country and I like the spacious rooms and breakfast options.

A

Alexandria C

26 Aug 2023 - 27 Aug 2023

reviewed on expedia

5 out of 5 stars

The staff was amazing! They went above and beyond to assist our hockey team of 18 families by assisting us with getting an area to watch team film. We have stayed before and they are always extremely impressive. I cannot say enough great things! We will now stay there anytime we’re in Amarillo!

A

Andre

17 Mar 2023 - 18 Mar 2023

reviewed on orbitz

5 out of 5 stars

Everything was superior. My family and I stay at Embassy Suites whenever we travel. This is one of the best we have seen.

J

Jason

4 Feb 2023 - 5 Feb 2023

reviewed on hcom

2 out of 5 stars

Lots of kids were running around screaming so the pool and other areas were unusable. The hot tub was ice cold. The sauna was broken and had wires hanging out of the wall. The bar seemed to be out of everything and understaffed. There was almost no water pressure and almost no hot water in the room. The furniture was stained. Walls were covered in dust. Was assigned a different room than booked.