Hampton Inn & Suites Amarillo East

We had booked a stay at the Hampton Hotel in Amarillo, TX, but our experience was so disappointing that we declined to stay. Upon checking in at the counter and receiving the key, we were immediately greeted by a strong smell of cigarette smoke that permeated the lobby area. The lingering odor of smoke made it difficult to breathe and created a very unpleasant atmosphere. Additionally, there were noticeable pet pee smells present in the hotel, further adding to the discomfort. The combination of these odors, along with the overall lack of cleanliness, led us to make the decision to seek accommodation elsewhere. Even our children were taken aback by the unpleasant smells and expressed their discomfort. It was clear that the hotel did not meet our standards of cleanliness and comfort, prompting us to forgo our reservation and find a different hotel that could provide a more pleasant stay. Our decision to not stay at the Hampton Hotel was a direct result of the unacceptable conditions we encountered upon arrival.

Disappointing! I called the morning of our stay to make sure that the pool was open and that it was heated. I was assured that it was both. It was icy cold! We took our grandkids thinking they would have fun in the pool. What a waste of money! We could have stayed closer to where we were visiting and paid less money for our stay.

We had a nice stay with our teenage grandchildren. They didn't eat much of the breakfast stuff because they sleep late but my husband and I really enjoyed it. A lot to choose from.

Large room was perfect for our family of 5. Very clean, good service. Highly recommend!