TownePlace Suites by Marriott Abilene Northeast

When I booked the room it made me use a debit card , it said “ won’t be charged “ when I arrived to the hotel Tina asked me what card to use and I wanted to use our credit card as this was a military move, she ran it but it put a $250 hold on both cards and I was given zero explanation, the neighbors above us were up and stomping the entire night , jumping from the bed to the floor until 11 when we called and complained, we drove 12 hrs there with 5 children trying to sleep, she said she would talk to them, 10 min later noise didn’t stop and it was darn near midnight, scaled back and she said she can’t do anything about it, went downstairs to talk in person and that guy just happened to be there, he got aggressive with me and my friend right in front of them and the staff stood there and did nothing, 2 females , 5 kids, from SC driving to Arizona , and felt completely unsafe there, will put this place on the do not stay during PCS moves page as we shouldn’t have had to deal with this.

Our suite, which included a kitchen, was amazing. We were there only one night to attend a family funeral, but we could have stayed much longer very comfortably. The young woman at the front desk “Christina” made our stay exceptional. My husband had a minor medical emergency, and she graciously allowed us to check in early. She was accommodating, friendly, polite and professional. We are so grateful for her assistance. We have no complaints at all and highly recommend TownePlace Suites by Marriott Abilene Northeast.

It was a fantastic overnight stay! The rooms were nice and clean. Breakfast options were great. My grandchildren loved the pull out sofa bed!

It was sufficient for a family of 5. Staff was very nice and the hot breakfast was a plus. I would recommend this hotel for families.

The front staff is super nice! Clean place! Felt safe! Had all the features needed for a good family trip!