Best Western Plus Apple Valley Lodge Pigeon Forge

I absolutely love this place they make you feel at home and our kid absolutely loves the upstairs

My family of 3 stayed and it was a great experience. Breakfast was wonderful, the pool was great, the hotel room was lovely. Everything was great and we’d DEFINITELY stay again here.

The hotel was great. All the staff was friendly and helpful whenever we needed something. Only thing I was disappointed in was they didn’t have any washer and dryers for the guests to use. Not a deal breaker but traveling with kids you never know when you might need to do a quick wash on clothes in an emergency. Other than that we would be glad stay here again.

We’re in Pigeon Forge for a family vacation and stayed for 4 nights and front desk customer service was great and especially CESAR was amazing and helped us register for Best Western plus rewards and breakfast was good and family enjoyed it. Definitely coming back and we recommend it as the location is close to every restaurant and 15 minutes drive to smoky mountains.

Will stay here again. Loved the loft style rooms with kids.

It was bad we was up all night the kids could not sleep the noise was so loud and the lights from the street was horrible. The bath faucet was broke and hair in the shower

We stayed for one night as part of a quick visit to Dollywood. The kids loved the bunk beds. The breakfast in the morning was great too - lots of options, fresh and tasty. Good location for those going to Dollywood or wanting to spend time at downtown Pigeon Forge.

We absolutely loved this hotel! It is very clean and fresh. Staff was nice and accommodating. We got a room with a loft and it was so nice! Comfy bed and a fireplace nearby. Easy setup for our Apple TV, which is important to us. Breakfast was great, too! We will definitely be back with our kiddos!

The bathrooms for a large family was not good. The door on bathroom didn’t lock and the tub was slippery. The view for the large rooms view was a neighbor

The attendant at the front desk did not pay attention to what should have been charged. I paid my deposit the morning of the date I was due to check in, prior to my arrival. At check in, my card was swiped for the full amount. Instead of refunding the difference, the transaction was canceled. Then, the correct amount was charged twice. This caused my bank to hold all of my vacation funds for the entire duration of my stay in Pigeon Forge. I was traveling with all four of my children, 8 hours away from home. The General Manager was also no help. The best he could come up with was to call my bank for me. Even after I explained that they wouldn’t discuss MY account with him over the phone. And, that I had been on the phone all morning, getting the only answer they could give. It was on the merchants end. One careless employee took what would have been a nice trip, and caused more stress than I ever could have imagined. 0/10 DO NOT RECOMMEND.