Hampton Inn Rapid City

Check in was amazing, friendly staff. Free HOT breakfast with coffee is included from 7am -10am. They have a pool which was nice but the hot tub was closed as well as the kids slide. It looked like they were both closed for maintenance. The beds and pillows are very comfortable. Nice and quiet, clean hotel. Advertised that it is close to Mount Rushmore, the hotel is a 40 minute drive to Mount Rushmore.

The room was nice but the amenities, which were the reason we picked it when traveling with kids, were all broken/down/not maintained. Broken equipment in the gym with no towels and it looked like no one had stepped in to clean it in weeks. The pool had not been cleaned, the hot tub and slide were both out of service. We won’t be staying at a Comfort Inn again anytime soon.

The property looked nothing like you would expect from the posted pictures. Online it looked new, bright and clean. When we pulled up the front entrance was covered by scaffolding and we had to use a side entrance to get in. Part of why I chose this hotel was for the pool, waterslide and hot tub. The hot tub and slide were closed. We were put in the room next to the pool entrance and listened to kids yell, bang on doors, snap towels and run in the hall all night. At least that stopped when the pool closed. We, however, had people above us bouncing balls, jumping and running around all hours. Generally I see more variety at a continental breakfast- but it was okay. Overall, disappointed with our experience for the cost. I had chosen a hotel that cost more than some of the others in the area wanting a nice stay and was disappointed for what we paid for the night.

Room was clean and breakfast was good. The water slide was out of order and so was the hot tub so my kids were disappointed. They are in the middle of renovations.

The rooms were clean and the staff was all very nice. We were traveling from out of town so we chose this hotel because of the waterslide for the kids and the hot tub for the adults. We got to the hotel only to find out that neither was in working order :( They were also undergoing construction so parking & getting luggage inside with the little kids was a challenge. I wish there would have been warning of this or a discount on the room since the ammenities we wanted weren't even included.

When we arrived we were told that the pool was open and a great feature to the hotel. What we found out later was the waterslude and the hottub were out of commission. When we arrived to our room, thry looked clean until we entered the bathroom and we could tell that it had never been cleaned. When we approached the staff, their excuse was they were short handed, then they sent someone up to clean the toilet and the sink only. Leaving the floor dirty even after we mentioned the black hair all over the floor. My wife called the front desk and they said they would send soneone up to clean the floor, but no one ever showed. We left to run around town for a few hours and when we came back they still hadnt cleaned the rest of the bathroom. Also their was garbage under one of the chairs in our room. So if this was cleaned it was a quick job. The last day to leave we went down for their adequate breakfast and when we went back to our room the key woyld not let us in to our room at 10am, check out being 11 am it shiuld srill work, we made 3 trips down to fro t desk to get the card re-entered and it never did open our door, they had to come up twice with a specail key to open our door all while standing with 2 young children in the hallway for over 20 minutes. Overall this was a Very Bad choice for a hotel. .upon leaving my daughter noticed ine of the bed comforters was badly stained, just an added bad experience for a hotel. the last time we stay at any of the comfort inn.

I understand there was renovations being done. We tried staying here over a year ago and it was under renovation then. I really didn't expect that the Pool Slide and the Hot Tub wasn't working - the kids were disappointed. Most of the ice machines weren't working. The TV in our room didn't work. We arrived in town two hours early at 2pm and the hotel was empty - literally no cars in the parking lot. We asked if we could still check-in early - surely there would be an open room for our booking by then. No, they would not let us check-in until 4pm. They eventually let us use the pool until we 4pm - but as mentioned, the slide wasn't working and the hot tub was out of service. Why??? who knows. We get assigned a room and the rooms were nice. the renovations they've done to the rooms and lobby were quite good. However, the TV system didn't work (and it was March Madness and we wanted to watch the games together). We asked if they could fix it, but they didn't know how. They weren't sure if they could move us, but eventually they put us in a different room which felt smaller than what we paid for. The breakfast in the morning was quite pathetic. There was hardly any food put out in the first place, and what was out there ran out quickly. And they didn't refill things very quickly if at all. So the service at this hotel is inexperienced, and quite lacking. The rooms are nice, but its definitely just a place to sleep. I would not recommend.

Booked hotel for kids to swim the slide was broken the hot tub didn’t work either