Springhill Suites by Marriott Charleston Mount Pleasant

Everything was great about this hotel We were traveling with kids for a night and it did just that’

Walked into the room and there was urine stains all over the floor. We could not walk into the room without the smell making us nauseous. We were told we could have spray to overpower the smell but when I said it was unsanitary he said there’s nothing he could do. He moved our family of 5 to a small room with one bed and offered no other options. It was terrible, our 15 and 12 year old slept on the floor due to the pull out only being big enough for our 6 year old.

My family and I were preparing to go on a cruise and stayed at this hotel overnight because it is close to the port. Overall the stay was awesome other than the breakfast hostess kept telling us that breakfast was over while we were conversing at the table. We were excited about the pending cruise and yes we were sitting there in the breakfast area but we were no longer eating and had cleaned up our space. Even still she came to our table 3 times, almost stifling our excitement.

We were amazed at the quiet & cleanliness of this property & will definitely recommend to family & friends. Location! Location! This is our first stay at Springhill Suites & we will be back. This is a keeper! My husband is a Vet & had an appt. at the VA, couldn’t have been any better location. We cant wait to try breakfast this morning!! Thanks to management for a relaxing & enjoyable stay!

Very convenient to shopping, site seeing, restaurants. Beaches. Visiting family

Good for family with kids. It’s an excellent hotel

The front desk staff (Ashley) was exceptional; warm, friendly and very professional. I had two reservations and she created one seamless experience for me and my family.

The hotel itself was wonderful! It was clean, comfortable, and the breakfast was phenomenal. My issue came in with one of the front desk staff, Michael. Now let me preface this by saying the other staff (including Jayla at the front desk and one other absolutely wonderful lady at the desk) were wonderful. Everyone else was so kind. We experienced a family emergency that made us have to leave a day early. We reached out to the front desk the night before checking out to let them know and asked if a refund was possible and was told yes with directions by a kind woman at the front desk. The morning of checking out, my husband went down to the front desk to let them know and double check again. This time, Michael was at the front desk and told my husband no, no exceptions. He said we could leave whenever we want, but you’re not getting your money back in a rude tone. My husband asked for his name and he just pointed to his name tag - my husband told him he didn’t have his glasses on so he couldn’t see it. Overall just poor customer service. I understand if they have their rules, but the way it was handled was outright terrible. I will say, Jayla needs a huge shoutout. When we went to officially checkout shortly after, Jayla was there and we explained what happened. She gave us her personal email and assured us it would all be taken care of, and profusely apologized for Michael’s behavior. She absolutely went above and beyond to right his rude behavior.