Homewood Suites by Hilton Columbia

The suite was very spacious. But the main lobby was very humid. You had to have the room freezing so you’re not sweating. The day staff was nice. Evening staff wasn’t on top of customer. We went over to the tru hotel, to see family, they had more to offer for entertainment in the lobby but the rooms are much smaller. So it just depends on what you are looking for at your stay.

Good experience overall, well worth the price. Breakfast was better than normal, check in was quick. Room was well sized for a family.

During my stay with my family at Homewood Suites by Hilton, the bathroom was small, the beds were comfortable, the area was quiet and convenient. However, the service was not what I expected. I didn’t expect my room to not be serviced (by housekeeping) daily. I think what I paid was equivalent to daily service. If this was mentioned online, I would have lodged elsewhere. I discovered this information after my first night when the room was not serviced. Thereafter, I was informed only after inquiring that my room would only be serviced if requested 24 hours beforehand because of “insufficient staffing.” Now although servicing was requested (as instructed) but was told that my room would not be serviced until the following day—-my checkout day. Additionally, while not hostile, there was no cordial deportment with the day staff when this information was communicated to me. Only after insisting, I was advised it would be serviced that day. Then, upon returning to my room I discovered a few of my personal items were removed from the room, most likely by housekeeping. My room key also had to be rekeyed 2 days out of the 4 days I was there and the telephones were not working in my room; not expected AT ALL from this establishment. Overall I would rate my stay a 4/10.

The pool at the hotel was “out of service”. That wasn’t on the website. The AC in our room stayed at 66°. It was freezing. My grandkids are now sick. I called downstairs for linens for the sofa bed. I was told they’d bring them to our room. They didn’t. I had to go get them. I asked the house keeping woman to exchange our towels. She said she didn’t have any. I will never stay here again. I would honestly like a refund.

My family was thrilled with “everything “. The little ones loved the wonderful breakfast. John McMillan was at the front desk both when I came to view your facility and when we checked in! He did an excellent job and the whole family is singing his praises? He is the best!!!!

No pool available nor kids pool as advertised. Said shut down. While the staff were very helpful and friendly the rooms were not clean, no toilet paper and the kitchen area was falling apart. My granddaughters got dirty hands and knees from playing with their toys on floor.

Our stay was the worst I have had at a hotel in a long time. It started with us getting there and being told that because we booked with a 3rd party booking (mind you we paid full price upfront days before our trip) that we no longer had a room. It was also almost 10pm and my self 38 weeks pregnant with my 3 kids and husband were in town for a sporting an event my kids needed to be at. The youngest we had with us being 2 years old. This is unacceptable as I know for a fact the rooms those 3rd party sites get they buy and then sell to us later so that should never be a thing. The lady working the desk then lied to the 3rd party site when I got on the phone and called them to fix this mess at 10pm saying she couldn't even see my reservation but looked me in the face and knew my name and everything when we first showed up. The lady some how ended up finding us a room after checking in 2 other families that booked though 3rd party sites as well. Then we get to our room and it is run down and not as clean as you would think a Hilton would be. The shampoo was empty, there was no soap at the bathroom sink. the fridgerater was broken and didn't even cool. The Cleaning lady never even came in our room to reset. We saw them in the hall after 6pm and they had never even been in our room then they just left the floor didn't even knock to see if we needed anything. This was the worst stay for us in a long time we will never be back !