The Westin Hilton Head Island Resort & Spa

The beach is very nice and the resort is a great place for families. However, we had no idea how many kids were going to be on this property. We were there for our 25 year anniversary and wanted to quietly relax. At every turn there was a screaming child. The hallways are endless. We were issued a credit because there were dead bugs in our room and items were not appropriately stocked. A few items in our room also did not work. We waited for replacements prior to going out to dinner but they never arrived so we left so we would not miss our reservations. Never got the replacements. The breakfast buffet was excellent. Anne Marie who made the omelets was dedicated to her job and customer service. Abby, the restaurant manager, was friendly and made sure we got everything we needed. We had a king oceanfront balcony room and the view was nice but people kept smoking below us even though it is a non-smoking resort. Heads-up you are charged for everything! From reserved pool seats to added service charges and gratuities, the bill just kept going up and up. We got two drinks at the pool bar (and we went and got them), the total was $32 because they added both a service charge and gratuity because they handed us the drinks. We did like the fact that the Westin allowed families to bring their pets. It was nice to see them welcomed. As for the bedding, bring a pillow from home. Lastly, this resort was very expensive for what we actually received. We will not stay here again.

The room was not clean after checking in. Food stains on the top comforter! Black mold on main vent & inside the bathroom. After we were told the room would be cleaned it wasn't. They only changed the comforter. Toys & Other Items from the previous guest was still there. Upon checkout my card was over charged 800 plus dollars. Extra person fees were also added. However we had a suite with two adults & two kids! I spoke with the manger Matthew who down played the black mold which is very dangerous. But I keep pics & videos to verify whatever I reported. Spoke back with another manager I can't remember her name. She offered me 5,000 points which was never received! On top of that it is direct violation to have customers staying in rooms that contain black mold!

This property is loud. A lot of hallway noise and we could hear the children above us running and playing.

Overall a good stay but a few details missing for the price paid. Only one robe given in the room no slippers. Lost TV remote when room was cleaned, although it was quickly replaced. Hair dryer was very old and low power. Bath tub plug faulty, very slow to fill, marble edge makes bath very uncomfortable amd needs a clean and reseal. Fridge kept bleeping to reset, worked but twice turned off and all drinks became warm. Poor managment of poolside beds, towel out at 8am with no one sitting on them for hours whilst others wanting beds. These were all niggly things which I wouldn't complain about but equally wouldn't expect for the cost of the room. Staff were very friendly and attentive. The room and view was beautiful. Brilliant facilties overall and a relaxing safe clean family environment.

Staff was very helpful and accommodating. Property was great. I will recommend to friends and family

The Westin Hilton Head Resort is a wonderful place to vacation as a couple or with a family. The property is clean, modern, and the staff is accommodating. The views from the room are great that we stayed in and the poolside drinks are amazing. The resort is perfectly located steps away from the ocean in Hilton Head and it always seems private to me…nestled away from many of the other hotels but convenient enough to travel to all the local shopping and restaurants we like. I find it to be a relaxing trip for a quick weekend getaway. The Westin has made wonderful memories for our family throughout the years and I’ve recommended this resort to many friends who have felt the same way.

When we first checked in, we were told that a credit card would be required, even though I had prepaid for our accommodations prior to our arrival, this requirement was not mentioned in any information on Hotels.com or on the paypal.com websites. Also, we paid over almost 600.00 for 3 adults, but was told that the free breakfast only covered 2 adults and extra adults would be an additional charge, kids were free. This did not set well with me, because a free breakfast should be just that, free, the number of adults should not have been a factor, since we registered as 3 adults at check-in.

My family enjoyed our stay at the Westin. It was our first time and my kids want to be back! Very convenient and quick service upon request!

Great beach access, however everything else “beach chairs” etc.. is an additional cost. Not a great place for couples screaming crying children can be heard early in the morning and throughout the day/night.

Considering that the property has high ratings in some standards, thee upgrades in some suites that are comparably different than others at the same price pointe is totally unfair, my family was having a celebration and rented multiple rooms , one side of my family had newly decorated rooms. nice bright and fresh. our room had stains on the carpet, the patio doors were not cleaned and the sofabed was worn and terribly uncomfortable.