Hilton Head Resort

Check in was fast and simple. Condo was clean. Light switches and temperature control labeled. Better condition than what I expected from some of the other reviews. Indoor pool, hot tub and small wading pool for little ones. Indoor track, work out room ice cream vending machine. Beach supplies in closet and in a locker, no need to go buy sandcastle building supplies. Boogie boards, beach chairs and a wagon for transport. Boardwalk to beach over salt marsh is made of the new decking material, no slivers! Deli/ gift shop very reasonable prices. Staff very friendly. Some covered parking areas. Made so you can pull in to unload out of rain and heat. Option to park there or in parking lot. Very enjoyable place. One beach chair broke, prompt email response, with disposal instructions. Pitfalls- signage, entrances to get inside the buildings? map given at check in was circled vaguely during instructions. Signs to different areas only posted at start point and at ending. More along the way would be great. I happened to stumble upon the beach locker area ( while finding my way back from beach). One more reason for signs! TV signal on some channels was bad (not resort’s fault). Remember your log in information for Netflix, Hulu and such.

The condo could have used a little TLC. The balcony door was broken, AC wasn't working in the front bedroom, one of the TV remotes were missing, and the cart was broken. We also experienced water leaking in the kithen and couldn't figure out where it came from. Our baby would crawl in the floor and her clothes would be black after a few minutes, there was built-up dirt on the corners, and behind the doors. Although we know sand can be pretty messy, a commercial cleaning company should have done a better job at making sure the place was clean, especially during a pandemic. We took Clorox wipes to clean up as a precaution, needless to say, we definitely used them up!

I really thought it was a great location and kid friendly.