Hyatt Place Pittsburgh Airport

The staff was friendly and helpful as always. The Hyatt Place is always our family's favorite place to stay while in Pittsburgh. The rooms are always clean and stocked and the staff pays immediate attention, if we need anything.

Stayed with my wife and daughter. Called the front desk asking for a down free pillow for my wife she is highly allergic to down feathers. The evening shift front desk kid was rude and refused to find us any extra pillows and a pack and play for our 9 month old daughter. We found one down free pillow that my wife used and i ended up having to sleep with out a pillow after stripping the bed of any down filled items. The room had no soap and when we asked for some the same front desk attend acted as if it was a burden and had an attitude when we asked for some. The morning front desk worker was very nice and did help get us an airport shuttle.

It is an affordable option but I really regret not paying a bit more per night to stay elsewhere. I read through the reviews before booking and all the excellent ratings and good overall score swayed my decision to choose Hyatt Place Pittsburgh Airport/Robinson Mall. It is in bad need of updating all around. The floor we stayed on absolutely reeked of strong weed smell, which my kids hated. Our room smelled stale and old. The carpets were vacuumed but old, filthy and stained. We all wore socks in the room the entire time and kids couldn’t play with toys on the floor as they normally would. All surfaces had to be wiped down because they were visibly dirty. The body wash bottle in the shower had a little dark colored dried up booger stuck to the pump. My kids really needed a bath and I had to wash out the tub. Swiping with a cloth revealed a dirty film that covered the whole thing. No telling when it was last actually cleaned. The pool was in bad need of repaint, had dirt accumulated in patches on the bottom, and had worn out pool furniture. There was only one elevator in operation which meant waiting at times to get to and from room. I don’t write reviews even when something isn’t great but wanted to share my honest experience because I can not understand for anything where all the five star excellent ratings are coming from. I’m also not someone who is overly worried about cleanlines. Pictures show a few new chairs they must have put in lobby more recently to appear updated.

Location was near family and there are Lots of dining options in the area. The staff were very friendly and accommodating. Our Room was quiet and spacious. The pool was a big hit with our family. Breakfast was great with lots of options and they changed daily.

It was great would have like some bacon or sausage option with breakfast. None of my kids likes the hash.

You have to pay for parking which Expedia did not mention. Also the pool was closed for renovation. I would not have booked if I knew that because my kids were looking forward to the pool.

We started to have a nice stay, my kids loved the pool. We had to pay for parking at the property but it's listed free in the booking details so that was odd and then in the morning the continental breakfast was an absolute circus, my 3 littles, 3,3&4 were nearly trampled by the highschool sports team that was also staying at the hotel.. I was extremely upset, unable to eat myself, as I was just trying to safely get my kids out of the chaos as fast as possible. I'm extremely displeased with how our stay ended and am shocked at the behavior of these kids. Wouldn't stay again due to the location and likelyhood of more traveling sports teams also being there. It's was way too chaotic, there should be designated rooms for large groups like that.

The staff took the time to make sure my family enjoyed the stay.

We are a family of 6 people. This room fits us all as described. The environment is quiet and safe. The staff is very helpful. The little inconvenience is that the room has only one bathroom and shower. So one has to wait for other people to finish using the bathroom/shower. Endeed, it is a hotel. So it is not a big issue. But they has spare restrooms at the end of the hall. Just ask, and the staff will direct you. We all love the place.

We stayed in a suite with my toddler. The room was large enough for her to have room to play. The bathtub stopper was not working, I asked them to repair and maintenance fixed it very quickly and even left a non slip mat since I mentioned I needed to run to work for my little one.