Holiday Inn Express & Suites Lancaster - Mount Joy, an IHG Hotel

It’s was terrible noisy kids tromping one the third floor it was so loud and just not good

The sheets were not clean, and 2nd day the comforter was thrown on the bed, not neatly. 1st night ran out of toilet paper! There were kids running up and down the hallways after 10pm, we were exhausted and found it annoying. The bed in the mobility accessible, my husband is a paraplegic, he was unable to transfer up onto the bed alone. Luckily my daughter was with us and helped him. We spoke to both the Supervisor and Manager, no apologies there! Supervisor just shrugged it off, Manager also not compassionate, he told my husband to write his congressman. What kind of an answer was that??? I requested a late check out because we had an early basketball game and wanted an extra 1 hour. The girl that evening said I had to ask the supervisor first thing in the morning, so I was down there at 7am and explained we wanted only an extra hour before and his answer was No. Really? Not a good way to treat customers

We came here several times to see family