MainStay Suites Of Lancaster County

we liked that it was off the main highway and that it was pretty quite for the kids to go to bed. We enjoyed having a big regrigerator, and stove top. We also liked that they had a pull-out couch in the main living room and then another queen bed off in another room.

Room was to be a non-smoking room but the hallways and the room smell like musky cigarettes. The room had cigarette burns in the carpet and the air vents in the room were gross. I would like a refund for this stay it was a horrible experience. My family had to sleep fully clothed as that’s how dirty it felt. Unfortunately, there was nothing else available in the area to leave the hotel

Staff was friendly and welcoming. Room was slightly smaller than we expected, but had most of what we needed for our stay. Property overall could use some updating, aside from the bathroom, which was nice and seemed to have been updated recently. I love that this place allows pet so we were able to bring our 2 cats with us to visit family and friends.

There was a huge black spot (dust? Mold) on the ceiling. The vent on the ceiling had tons of dust hanging from it. We had one fork and two spoons in the kitchen. We had 3 tissues in the bathroom. Literally 3. I loved that I could bring my four legged kid!!

Front desk worker was very rude (Ali). We were supposed to show up on a Wednesday and called at 6:00p.m to let the know we wouldn’t be there until 4:00 a.m. and unfortunately we had a family emergency. Called back at 9:00 and said we would be there around 4:00 p.m on Thursday. When we showed up they said we didn’t have a reservation. I knew I had to pay the cancellation fee for Wednesday night. They wanted to charge us another $700 dollars after they took the first $700. She kept saying the third party took the money. I tried to show her the hotel had taken the money out. She kept staying the third party did. I got so frustrated I had to walk outside. My wife then went in and tried talking to Ali and she told her if you don’t leave the property she was going to call the police. Expedia then tried to call and solve the problem and she was rude to them. All said and done Expedia was able to find us another place after 3 hours. This was the worst experience I have had in the 55 years of my life dealing with a hotel!!

Everyone was friendly. Check in was easy even though we arrived late at night. We travel with our dog and had no problems They have a large area for him to walk and they have a trash can and bags for clean up available which was very convenient. We would recommend if you are traveling with your fur babies.

Parking lot had a lot of litter. and had to walk off property for 'full breakfast ' which was just a hot waffle machine. These being said the front desk staff was wonderful! staying late so my son, driving 4.5 hours for a family funeral, could get checked in.