Hampton Inn & Suites Mount Joy/Lancaster West

My family and I had a nice stay here. Beautiful facility and we loved the area! The breakfast though was somehow disappointing, just a few choices. But we were happy to see gluten free bagels and muffins individually wrapped. That was a relief since my daughter has gluten allergies. Thanks!

It was an easy in/out to everywhere in Lancaster county at this property. Loved the quiet setting, good food options around the hotel and family friendly. Check in wasn’t great due to having issues with Expedia. The gentleman checking us in would t look at me and took quite a while without giving me any ideas why he was taking so long to check me in. A simple explanation would have been fine but after trying and ignoring me for 10 mins he went to a manager who was way more helpful and informative. This would be the only reason why I give a 4 star rating overall. Service should start high from the beginning. Everyone else I encountered was great and very helpful.

The front desk staff on Sunday morning were unpleasant, did not speak or say good morning. Very unfriendly, they should be on the night shift. While my overall stay was great, this made my departure haunting so much so that I have been telling my family and friends about my stay at your hotel.

I loved the outdoor patio. We could sit with friends and watch through the window as our kids enjoyed the swimming pool