Desmond Hotel Malvern, a DoubleTree by Hilton

Our experience was very unfavorable. We left a handmade stuffed animal in our double adjoining room, called after we left but BEFORE CHECK OUT asking for someone to collect two stuffed animals that were 100 percent there because the cleaning had not been done yet. We called three times before writing this and getting the promise for a return call. Bottom line, broken hearted child and terrible service by a hotel simply refusing to open a room door. Should have gone back but trusted them to be decent people and simply return our items or at least our call. Really disappointing. Bad restaurant food and cold hot tub as well

My husband and I booked this hotel for a romantic night away from the kids, and it definitely delivered! We were greeted by a friendly staff member upon check-in, and our room was beautiful, clean and well appointed. However, within the first half hour of settling in we realized that we were smack dab in the middle of a kids' hockey team with their families, kids loudly running up and down the hallway. Not a huge deal, but I called down to the front desk to see if there was any chance that there was a room available in a quieter spot. Not only did the manager apologize for the noise and put us in a different room immediately, but he upgraded us to a larger room and comped us two rounds of drinks, absolutely above and beyond! Fork and bottle was a delightful romantic spot for dinner and the food, although priced a little on the higher end, was absolutely delicious (and service was wonderful there). Overall a fantastic experience, we will definitely be back.

Pool options for the family.

What a nice hotel. The pool was amazing for our family. The staff was really attentive with the facility. Dining was good at the restaurant. Room was clean.