Hilton Garden Inn Allentown West

We had a booking and money already paid. we reached in the evening for room checking and they said no rooms are available. No sorry nothing we had two kids with us and find another accommodation in the night.

Our stay was a small family getaway . We loved the room the pool was okay but needed to be cleaned. The only sad disappointing thing is the front desk guy was not friendly and when we asked for towels he gave us 3. He acted as if we were asking for free things. Four of us stayed fri and sat night. All together we got 6 towels. He should not be a front desk person with no people skills.

Worst experience ever, upon arrival their payment process caused an error on their end and they attempted to double charge me. I had to spend over an hour with my wife and 3 yr old in the lobby. I had to fix their issue and spend time calling my bank to return the charge they took on the first attempt so they could manually run my card again even though the transaction went through on my banks end. Finally after an hour and fifteen mins they let my wife and child into the room and their computer was able to take payment properly. At this point I was very frustrated and they offered free breakfast but I already had that through my booking so they offered us some free snacks. Then in the morning I woke up for breakfast to no electricity in the whole hotel. Power was out for 3 hours. Went to get breakfast at 8:30am and they were cleaning it up quickly so I did not even get a good breakfast. The customer service is horrible and I would not recommend this hotel to anyone since they all lack in making the customer experience a positive experience. Also, upon entering room and checking it the bathtub/shower was dirty and had hair so I had to have them send someone to clean it. They left half a role a toilet paper and no extra toilet paper. Cloths from the last customer was in the drawers. Staff appear under trained and lazy.