Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel

About the hotel

This smoke-free hotel features a fitness center, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.

Nearby attractions

Located in Westlake, Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel is in the city center. John Christ Winery and Edgewater Pier are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Erie Nature & Science Center and Lake Erie. Memphis Kiddie Park and Upper Edgewater Park are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds

Grocery/convenience store

Laundry facilities

Microwave

Refrigerator

Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

Free buffet breakfast available daily 6:30 am–9:30 am

Guest services

24-hour front desk

Daily housekeeping

Dry cleaning service

Laundry facilities

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

Grab bar near toilet

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Roll-in shower (select rooms)

Wheelchair accessible (may have limitations)

Wheelchair-accessible parking

Things to do

Fitness center

Conveniences

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

Grocery/convenience store

More

No plastic drinking straws

Smoke-free property

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Nearest Airport

Cleveland Hopkins International Airport

11 km from this hotel

Reviews that mention...

All reviews (18)pool (14)clean (8)staff (10)playground (1)

Family Reviews

for Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel

4 out of 5 stars

18 reviews

Review data

5 star reviews

61%

4 star reviews

6%

3 star reviews

11%

2 star reviews

11%

1 star reviews

11%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel

Showing 1 - 10 of 18 reviews

Latest reviews (18)

A

Angela

1 Jul 2024 - 2 Jul 2024

reviewed on hcom

5 out of 5 stars

My family stayed just one night, but we were very happy with the cleanliness and enjoyed the pool and hot tub. Breakfast in the morning was a huge hit with the kids! Would definitely stay there again.

T

Taleeyah

29 Mar 2024 - 31 Mar 2024

reviewed on hcom

2 out of 5 stars

Very poor customer service. Very rude, disrespectful, and dismissive.You have to have a wrist band to use the pool but you don’t get one for every registered guest. You get 2 per room. The kids feet got cut up in the pool. They were out of bandages when we went to the front desk. She said people kept coming asking for them. I think they were already aware of the problem.

C

Charlotte

4 Apr 2024 - 5 Apr 2024

reviewed on expedia

5 out of 5 stars

We stayed here just for a night for the kids to swim and it was perfect… clean pool, small pool area for little kids

T

Toni

29 Mar 2024 - 30 Mar 2024

reviewed on hcom

5 out of 5 stars

Staff was nice. Very easy to find and get to from freeway. The pool area is very nice and family friendly. I dont have small kids but the splash pad area for the younger kids is very nice. Loved that breakfast staff made sure to refill all items promptly. It was easter weekend so the hotel was packed. But staff made sure that everything was stocked

H

Heather

12 Jan 2024 - 13 Jan 2024

reviewed on hcom

5 out of 5 stars

This is a great place to stay. The staff if friendly and it’s very clean and inviting. The rooms are updated and the beds were actually comfortable. Great pool area for the kids and a nice breakfast is offered. Would stay here again!

P

Paige

14 May 2023 - 15 May 2023

reviewed on travelocity

5 out of 5 stars

I have never had a better hotel experience than this one. The staff were extremely helpful and nice. Breakfast was incredible (clean, MANY options, and delicious). The pool area was PERFECT for both kids and adults! Add the smell and overall cleanliness of the hallways and room was like nothing I’ve experienced. Could not recommend this hotel enough! If your in the area, you have to check it out!

G

Gail

16 Apr 2023 - 17 Apr 2023

reviewed on hcom

2 out of 5 stars

The staff was great! But I specifically booked this hotel for a pool to do my therapy. The minute I got there they said the pool was closed because two days earlier some kids pooped in it. I belong to a fitness club and I know it doesn't take 3 days or more to clean a pool. But because it was the weekend I'm sure they weren't going to call anybody in to add extra chemicals. I wish I would have known or I think I should get a decrease in my cost for it.

M

Margaret

29 Dec 2022 - 30 Dec 2022

reviewed on hcom

1 out of 5 stars

It was the worst stay I’ve ever had. I took a day off from work to take my kids to the pool for Christmas break and they tell me upon checking in that it’s closed. I had already packed a car and traveled there and now had three sad disappointed children in front of me so I stayed. Why wouldn’t they inform their guests checking in with chicken prior to check in? I will be calling about This I am NOT happy. The biggest waste of time and money.

F

Frederick

Invalid Date - 21 Dec 2022

reviewed on travelocity

5 out of 5 stars

Convenient to friends and family for our trip to Cleveland. The staff were great. Had to take meetings in the lobby after check out and it was quiet and comfortable.

D

Dyandria

17 Oct 2022 - 18 Oct 2022

reviewed on travelocity

5 out of 5 stars

Very clean and nice pool hot tub and separate kiddy pool