Drury Plaza Hotel Cleveland Downtown

This is the 3rd time i have booked a stay with Drury Inn and not have been able to enjoy the amenity of pool/hot tub. Sat in pool room for over 2 hours waiting on it to clear. Kids younger than 10 in a group of 12 with adult sitting in hot tub, stuff scattered in room at each table. I saw at least 3 other couples and two families who came in and ended up turning around and walking out. At the end of the day we all are trying to enjoy our stay but i get 1 night out a year from home to relax and couldn’t even do so. Staff did not even monitor or check in with room at all.

I was informed an hour before I arrived my reservation was canceled because my card didn’t go through. I asked to talk to a manager and he said the card was not declined but “gateway error” was shown so they canceled my reservation (which I made in March) but they could get me into a lesser room. I had no choice but to accept that because I was multiple hours from home and needed a place for the family to stay. Once we got to the hotel the experience was good even in a lesser room. I feel like I was taken advantage of because they wanted to make more money off the room I booked months in advance because of how busy Cleveland was that day.

The Kickback was very unexpected, but wonderful! Our family loved the food and drinks. We had never stayed at a Drury before but will definitely be back.

Great hotel choice when traveling with young children. The pool was well maintained, everything you could need on the premises. The staff was kind and welcoming

Arrived with family for a sports weekend. Staff was courteous and helpful. Safe, secure, and spacious room. Food exceeded expectations. Drinks were a welcome surprise

We had a delightful stay at this hotel, which proved to be a wonderful choice for my family. My son was particularly thrilled with the pool, spending a lot of time and fun in the water. What set this place apart for us was the complimentary meals provided; both breakfast and dinner were included, which was a pleasant surprise and greatly appreciated. The addition of free drinks added a nice touch to our dining experience. And let's not forget the popcorn – a fun snack that we all enjoyed! We're already looking forward to our next visit to Cleveland, and there's no doubt that we'll choose to stay here again. Highly recommended for families looking for a comfortable and accommodating place to stay.

Charming historic building that used to be a municipal Board of Education headquarters. Lots of marble! Terrific location in downtown Cleveland, walkable to both ballparks, the Rock&Roll Hall of Fame, and many dining options. Hot free breakfast every morning, and a free happy hour with “dinner” every evening make this popular with families. Rooms are large, comfortable and clean although I don’t love the decor (kind of dark). We were on the “quiet floor” but because of the occasion (eclipse) there were kids running and screaming in the hallways which was annoying but at least stopped at night. Very friendly and helpful staff.

The property is beautiful, the historical building is well kept, and the rooms are clean and well suitable. The only downside was the toddler who hit the floor and continued to run around at 7:30 this morning.

This was the best choice I have made in a hotel in years! This hotel is everything I was expecting and more. The entire staff are friendly and attentive. Every interaction I had with staff was pleasant. The Valet service is awesome, I rested easy knowing my car was safe and covered for my stay, the electronic call system for it was very easy to use as well. The rooms are exactly as they look in the photos, not the biggest rooms however my family of 4 was comfortable for the weekend. If we stayed longer we would have wanted a suite. The hotel itself is stunning! The building is the old Board of Education building built in 1930. It has all the charm and aesthetic beauty from that era but with modern amenities all around. The food at the Kick Back and Breakfast is good, the selection was big enough where no one was left wanting. The pool and jacuzzi were large enough to accommodate many guests at once, and the layout is perfect for a parent to relax in the spa while having a direct sight line to the kiddos as they play and swim in the pool. The location is great as it is in the middle of downtown and everything seemed to be 10 minutes or less to get to. Every time I come to Cleveland this will be the hotel I stay in with my family. We cannot wait to visit again!

The other patrons were loud. A few patrons kept joking about how they peed innthe hot tub. The free food was a bit childish and patrons were sloppy and messy hanging over it.