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Courtyard by Marriott Columbus West/Hilliard

3 star hotel
Connecting rooms
8.4/10 Very Good
(1001 verified Hotels.com guest reviews)
See verified family reviews (10)

generated by AI based on family reviews

Overview

The Courtyard by Marriott Columbus West/Hilliard receives mixed reviews from families. While some families highlight the comfortable beds and praise the helpful staff, others mention significant noise issues from children in the hallways and around the pool area. The pool itself is a popular amenity when open, but reports indicate it may not always be accessible. It's advisable to check pool availability before booking.

Guest highlights

The comfortable beds
The helpful and friendly staff
The swimming pool (when open)

About the hotel

This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Weekly housekeeping is available.

Nearby attractions

Courtyard by Marriott Columbus West/Hilliard is located in Columbus. Chadwick Arboretum & Learning Gardens and Indian Run Falls Park reflect the area's natural beauty and area attractions include Anthony Thomas Chocolates and Ten Pin Alley. Looking to enjoy an event or a game while in town? See what's happening at Schottenstein Center or Value City Arena.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Laundry facilities
Refrigerator
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Coffee/tea in common area(s)

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (weekly)
Laundry facilities
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Transfer shower
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Indoor pool

Conveniences

Atm/banking services
Elevator
Front-desk safe
Gift shop/newsstand
Vending machine

More

Fireplace in lobby
Smoke-free property
Tv in lobby

Nearest Airports

Airplane
John Glenn Columbus International Airport
20 km from this hotel
James M Cox Dayton International Airport
94 km from this hotel
map

Reviews that mention...

Family Reviews

for Courtyard by Marriott Columbus West/Hilliard
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

10 reviews

Review data

5 star reviews

40%

4 star reviews

10%

3 star reviews

40%

2 star reviews

10%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Courtyard by Marriott Columbus West/Hilliard

Latest reviews (10)

S

Sandra

2 Mar 2024 - 3 Mar 2024
reviewed on expedia

3 out of 5 stars

Beds were comfortable. Noisy and filled with screaming children. Stained towels in bathroom and toilet chain broke off several times. Room 230. Will not stay again
H

Heather

27 Jan 2024 - 28 Jan 2024
reviewed on expedia

4 out of 5 stars

Very friendly, helpful staff. We did, however, have to evacuate at 2:30am due to a room fire on the second floor. Although not the fault of the hotel, it was very scary and unpleasant. We didn't stay as mild child would have been too scared to return to the room. We drove 2 1/2 hours home instead. Needless to say, we were exhausted. The hotel is supposed to honor a refund of the nights charge. I sincerely hope they do.
B

Breanna

13 Jan 2024 - 14 Jan 2024
reviewed on expedia

5 out of 5 stars

My family absolutely loved this hotel. Their favorite was the pool, of course.
J

James

2 Aug 2023 - 3 Aug 2023
reviewed on expedia

3 out of 5 stars

The place itself was nice as were the staff. My kids and I couldn't sleep well though because there was so much noise coming from the hallways. It was quite loud.
S

Shannon

31 Jul 2023 - 1 Aug 2023
reviewed on hcom

5 out of 5 stars

The hotel was very nice, beds were super comfy. Probably the best sleep ive had in a hotel. There was a bunch of kids yelling in the hall at night..which was annoying, but not the hotels fault.
M

Monica

27 Apr 2023 - 2 May 2023
reviewed on orbitz

5 out of 5 stars

Everyone was helpful friendly and respectful. Would have been better if family friendly movie was playing in tv in lobby . For everyone to enjoy if wanted
S

Shannon

15 Apr 2023 - 16 Apr 2023
reviewed on orbitz

3 out of 5 stars

Nice hotel. The bar and restaurant was a little misleading. The “bar” literally had 4 drinks they could make. The “restaurant” was actually a few tables by the bar and only about 5 things on the menu. Super expensive. The lobby was pretty crazy with little kids running literally everywhere. The pool area was full of screaming kids. I guess there was some sort of an event going on. The staff was apologetic and nice. Kids were unsupervised and almost knocked us down running past us on the way to the room. I’m not saying a couple of kids, literally at least 50 kids. The hotel was definitely nice and clean.
H

Herman

31 Mar 2023 - 1 Apr 2023
reviewed on hcom

5 out of 5 stars

Awesome hotel really great for family and extended stay amenities. Excellent hotel.
D

Danielle

22 Mar 2023 - 23 Mar 2023
reviewed on orbitz

3 out of 5 stars

My kids and I traveled out of town specifically for the pool & it’s not even open
A

19 Sept 2022 - 22 Sept 2022
reviewed on hcom

2 out of 5 stars

I paid for a room for my family as my aunt was in the hospital. I paid through hotels.com. When my cousin checked in, not only did they charge her card the full amt after it was already paid in full, but I also paid for them to have free breakfast every morning and no one at the front desk told them about breakfast at all. She is still fighting to get her money back on her card. And they had Expedia on there and no one even used Expedia. It’s been an awful experience.
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