Fairfield Inn & Suites by Marriott Lumberton

I booked a king bed. When i arrived after driving for 8 hours with 2 toddlers, the front desk woman checked me in and gave me the keys. Upon entry to my room, saw that it was 2 queen beds. My children sleep with me so these beds would be too small. I went to front desk to ask for the room I reserved. Was now told they dont have it because they oversold. I asked for my money back so I could go elsewhere, explaining that i only booked this hotel because i needed the king bed. She said I can't get any money back because I booked through 3rd party. She advised me to call manager in the morning. I called hotel for next 2 days, was told no manager was available. I called orbitz customer service who called the hotel. The hotel told orbitz and I that they won't give any partial refund because i checked in to the room. I feel this is an unfair business practice because i was not told at checkin that my room wasn't available or else i would never have checked in to begin with.

When I pulled up to the hotel, I had to check the website to ensure that I was at the correct address as the outside does not appear to be what is on the website. You will not get much sleep with the sound of trucks passing along I-95. Besides the Cracker Barrel next door, the remaining business surrounding the area are very sketchy. Seen many homeless and ladies of the night walking around. Would not recommend this location for a family stay.

The Fairfield Inn by Marriott Lumberton met my family's needs for a room with three beds to sleep four (two teenage boys).