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Holiday Inn Express Hotel & Suites Hope Mills, an IHG Hotel

2 1/2 star hotel
Connecting rooms
8.4/10 Very Good
(827 verified Hotels.com guest reviews)
See verified family reviews (6)

generated by AI based on family reviews

Overview

Holiday Inn Express Hotel & Suites Hope Mills is a great option for families visiting the area. Guests consistently praise the hotel's cleanliness, friendly and attentive staff, and convenient location. The hotel offers a full breakfast, although the selection may vary depending on circumstances. While some guests have noted inconsistencies in staff friendliness, the overwhelmingly positive feedback points to a generally pleasant family-friendly stay.

Guest highlights

The exceptionally friendly and attentive staff
The cleanliness of the hotel
The full breakfast (although the selection may vary)

About the hotel

Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a spa tub. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a business center, conference space, and dry cleaning are onsite.

Nearby attractions

Located in Hope Mills, Holiday Inn Express Hotel & Suites Hope Mills, an IHG Hotel is in a rural area. The area's natural beauty can be seen at Carvers Creek State Park and Cape Fear River, while Airborne and Special Ops museum and Fayetteville Transportation Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Crown Center or Segra Stadium.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Free continental breakfast available weekdays 6:30 am–9:30 am
Free reception (select days)

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Things to do

24-hour fitness center
Spa tub
Swimming pool

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property

Nearest Airport

Airplane
Fayetteville Municipal Airport
7 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express Hotel & Suites Hope Mills, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

6 reviews

Review data

5 star reviews

67%

4 star reviews

0%

3 star reviews

17%

2 star reviews

0%

1 star reviews

17%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express Hotel & Suites Hope Mills, an IHG Hotel

Latest reviews (6)

R

Roger

25 Apr 2024 - 30 Apr 2024
reviewed on hcom

5 out of 5 stars

Always stay here when visiting family. Great location, clean clean clean. Good breakfast. Friendly staff. Easy access. Feels like home!!
C

Craig

8 Dec 2023 - 9 Dec 2023
reviewed on hcom

5 out of 5 stars

We just needed a place to stay for a night, that we could get a breakfast in the morning. We stayed here years ago and again just recently which has a breakfast that goes with room. The accommodations were very nice and so was the staff. We would not hesitate to book a room here if in the area or visiting with family members again.
L

Lois

22 Nov 2023 - 25 Nov 2023
reviewed on travelocity

5 out of 5 stars

We came to town to visit family and this is the first time we stayed at a hotel. The entire staff was so attentive and professional. They knew how to maintain the quality of our experience during a busy Thanksgiving season. I travel very frequently for work and I was most impressed with the full breakfast service. Every item was clearly identified and quickly replenished by the staff. My only complaint was the tv remote did not pair well with the tv. I only noticed it on our last night. I would definitely stay here again. The facility was bright, clean and well maintained .
R

Roger

26 Aug 2022 - 29 Aug 2022
reviewed on hcom

5 out of 5 stars

3 nights to visit family here. Sandy and Paula at the front desk were so so nice. Sandy worked her magic to get us a room that had been renovated and was in a quiet location. We felt like family friends with these 2 ladies by the time we left. Only area of improvement I would offer would be the breakfast. Very limited in choices as they had a notice at the door that the supply chain issue had effected their food options. I wonder why that was the case as we have been to 2 other hotels in both NC and SC that had their normal abundance of food
D

Doris

30 Jun 2022 - 3 Jul 2022
reviewed on travelocity

1 out of 5 stars

It was semi close to family event
L

Lynn

Invalid Date - Invalid Date
reviewed on travelocity

3 out of 5 stars

Some staff was friendly and others were rather rude - especially at check out. Along with, on regards to the "hidden" toilet paper in the bathrooms; it is disconcerting when you are in that room and it cannot be located. Plus when asking a staff member for assistance later that evening, "Oh we get those questions all the time." This is poor customer service. I felt if you were not a regular customer or part of the military family, you were of less importance. I will not be returning to this location due to the poor customer service at the front desk.
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