Holiday Inn Express Greensboro-(I-40 @ Wendover), an IHG Hotel

Where do I begin. Check in was 3pm, yet our room wasn’t ready until 4:30. Traveling for 5 hrs with 4 children, they were eager to go swimming, yet we were told that they could not and the desk clerk only suggested we go find something to do while we waited for our room. Then actually charged us for a bottle of water after we waited for our room to be cleaned. We were in a queen suite and only had towels for 4 people. 6 people were in our room and on our reservation, yet I was questioned about the number of people and the number of towels already in the room…like I was trying to steal them. The next day I gave all the wet towels and washcloths to housekeeping and asked for 6 more, but they never brought them. So I had to go to the front desk and ask the same clerk for the towels and once again asked about the number of people and what size room we were in…I DIDN’T WANT TO STEAL YOUR TOWELS. Your staff was rude and could use some customer service training. Stop thinking everyone is trying to take advantage of you. Pool closed to early 8pm. I would not recommend this hotel.

Great for family and pets. Very clean and the staff were friendly and the room spacious

The room I reserved was not available when I checked in and we did not have enough beds to accommodate our family.