Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel

The beds are extremely comfortable. The rooms are clean and feel new but be sure to ask for room service to clean your room. The lobby is a nice place to gather for a bit of family fun. Husband taught son to play checkers. Weekend breakfasts are pretty good. A little more attention to cleaning up around breakfast was needed. Someone spilled their grits in the cheese bowl, nobody came to clean it. I also witnessed a cleaning person only clean half a table and leave the other half with crumbs. Also there was a cherry seed frozen in some ice in the ice maker. While this was a good stay overall, they need to pay a bit more attention to cleaning.

My family and I had a great stay this past weekend. The hotel was clean, and the room was comfortable. The front desk attendant was very friendly and polite. We will definitely stay again.

Check in was seamless. The room was clean and accommodating. I have stayed at this location several times when I’m in town visiting my family. I will return again.

Property is really nice. It looks renewed and very comfortable. Service was awful. The worst experience I have ever had. Room of 4 , 2 adults 2 kids only two towels. Asked for more at 9am, nobody ever delivered them. Shower wasn't heating up and couldn't get it to come out from the main shower head. They never made our room, with bathroom damped because of shower. Next room had trash on the door that was never picked up. I would recommend the facilities only if they change all their service.

Worst hotel experience my family and I have ever had. We stayed to look at the charlotte area for a potential movie. The area was fine but the hotel was terrible. Checkin to 30 minutes. Overnight stay: No tissues in the ENTIRE hotel. They gave us a roll of toilet paper to use. (There is a Publix across the street where they could have bought some) Hand lotion in the shower instead of conditioner. Only 5 towels in the bathroom and 3 had holes in them The next morning breakfast - nothing to drink. ALL 4 drink dispensers empty and they couldn’t refill them. Awful. Stayed there because of the “free” breakfast and had to go out to breakfast. Will NEVER stay there again and do NOT recommend!!!!

The staff is disgusting. The place is run down. I’d rather stay on skid row

The family and I enjoyed our stay

Staff was able to reset the faulted EV chargers and they were available for use during our stay. Rooms were clean, breakfast was good, kids loved the pool, it was a great experience.

Horrible experience! We’ve stayed here a number of times, but this time was a nightmare. The hotel was fully booked with high schoolers and families for a basketball tournament. For three straight nights, the kids ran wild, running up and down the halls and screaming past midnight. The teams took over the entire lounge and essentially trashed it. Parent and coaches paid no attention (some set up in the parking lot drinking). The lone hotel night clerk was overwhelmed and could do nothing. Every morning trash and food waste and used towels were piled in the hallways. It wouldn’t have been so bad had the staff given us a room on the top floor but they put us on the first floor. Besides the noise, filth and chaos the service staff barely cleaned our room for four days. Every night we had to ask for clean towels. And they finally changed the sheets the last day, but only after we complained. Terrible experience. Avoid this place.

The floor that I was placed on did not have working hall light lighting. It was almost pitch black in sections. I felt unsafe as a single female coming back to my room at night. The hallway and elevator floors were soaked from kids running in and out of the pool. I told the front desk and he said… oh well Adults were partying, drinking and being very loud outside the front of the hotel. My room was situated in the front. They kept me awake til 3am