Holiday Inn Hotel & Suites-Asheville-Biltmore VLG Area, an IHG Hotel

I specifically booked with Scenic View to take advantage of pool and other stated amenities but some of their facility was under renovations. Front desk attendant Jermaine took upon himself to go above and beyond so that my children were not disappointed given pool closure. This gentleman went to great extent which you dont see much these days. so impressed! Hopefully management knows the quality personnel on frontline. thanks again!!!!

The hotel was very nice. The front desk staff were friendly and very helpful. The breakfast was another story. First morning, while boring in its offerings, it was OK. The second morning was another story. There was no cream for coffee. The coffee ran out and guests had to wait about 20 minutes. Then there weren’t any cups. The styrofoam cups look cheap. Nice ones with the hotel’s logo would be better. The woman manning the station spoke almost no English. When I asked her to dump my watery coffee and give me my cup back do I could re-use it, she did not understand. There were no new cups to be had. A guest could not understand how to use the waffle maker. She looked at them, did not care or try to comprehend and moved on. There were instant grits galore. Instant oatmeal for us northerners would have been nice. The sausages were overdone like hockey pucks. I did not see any wiping of tables in two days. The countertops were covered in cereal. Parents of small children had very slim pickings for breakfast options. There wasn’t enough room. As a corporate group had taken almost every seat. I would definitely work on this.

The hotel was good but I was very disappointed that when we had to check out a day early due to a sick child, they would not refund our last night.

This hotel was very cute and clean. We got a suite and it waa perfect for our family of 6. Bathroom was very big and hotel bathrooms very adjacent to our room. Destination Very close to everything as well. Hotel geta a Plus for Starbucks being walking distance from the hotel.

We had a wonderful stay. Took 3 grandchild, ( 11, 9 & 6) to swim in the indoor pool during mid winter. They loved it. It was so nice to have 2 bedrooms and 2 bathrooms with the living in the middle. Each room had a tv. Breakfast was delicious and the staff at breakfast excellent. Thank you so much.

This was a beautiful and well maintained hotel. Our two bedroom suite was perfect for our family. The beds were comfortable and everything was very clean. I would have preferred if some kitchen items had been provided in the room, such as disposable dishes, service ware, and a few paper towels or napkins. We did pick some up at the front desk on our second day. Over all we had a wonderful stay.

We have stayed in a 2 bedroom suite 2x on the way to Hilton. Perfect for a family. A bit more expensive but with kids it’s the way to go.

The staff was helpful and placed my family member in a room near mine without us even asking. The room was clean and the parking was easy. The location was close to the Biltmore estate so it was convenient. Unfortunately breakfast was not included with our rooms but there were many restaurants near by.