Holiday Inn Long Island-Islip Arpt East, an IHG Hotel

My family lives in Long Island 6hrs away from me.. we planned a trip to celebrate my grandma’s 95th birthday.. the night before we received a call that she was sick and exposed to rhinovirus and that we shouldn’t come and expose ourselves. I talked to the hotel.com agent who was friendly and tried to refund our trip or transfer our credits to another Holiday Inn closer to us so we could still use it due to unforeseen illness in the family. The hotel was not helpful at all and said that it was non refundable or non changeable. I’m a single mom and really couldn’t afford to throw out $600. Hotels.com told me to cancel so it would not be a no show and they would make a claim.

This is by far a 4star hotel, every single staff member went above and beyond, i would definitely stay there again and recommend to family and friends, thank you all for a wonderful stay.