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Capt.'s Inn & Suites

2 star hotel
8.6/10 Excellent
(1027 verified Hotels.com guest reviews)
See verified family reviews (13)

generated by AI based on family reviews

Overview

Capt's Inn & Suites is a family-friendly hotel that offers comfortable rooms with amenities like full-size beds. Many guests praise its clean rooms and convenient location, close to attractions such as boat tours, restaurants, and a drive-in theatre. The outdoor pool is a popular feature for children. While some guests have reported issues with cleanliness and room maintenance, the positive feedback highlights its family atmosphere and generally safe environment.

Guest highlights

The outdoor pool is a hit with children.
The hotel's convenient location near various attractions.
The family atmosphere and safe environment.

About the hotel

This hotel features an outdoor pool, coffee/tea in a common area, and a microwave in a common area. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, express check-out, tour/ticket assistance, and barbecue grills are onsite.

Nearby attractions

Capt.'s Inn & Suites is located in Alexandria Bay. The area's natural beauty can be seen at Keewaydin State Park and Grass Point State Park, while Cornwall Brothers Museum and The Clayton Opera House are cultural highlights.

Popular amenities

Family friendly

Outdoor pool
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)

Guest services

Daily housekeeping
Front desk (limited hours)
Luggage storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
This property does not have elevators
Wheelchair accessible (may have limitations)

Things to do

Outdoor pool

Outdoor

Bbq grill(s)
Picnic area

Conveniences

Vending machine
Water dispenser

More

Communal living room
Designated smoking areas
Shared microwave
map

Reviews that mention...

Family Reviews

for Capt.'s Inn & Suites
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

13 reviews

Review data

5 star reviews

62%

4 star reviews

23%

3 star reviews

0%

2 star reviews

0%

1 star reviews

15%

We have selected a sample of reviews which reflect what families have said about Capt.'s Inn & Suites

Showing 1 - 10 of 13 reviews

Latest reviews (13)

J

Julianna

29 Jul 2024 - 30 Jul 2024
reviewed on hcom

5 out of 5 stars

Enjoyed our one night stay. Room was very clean, and very comfortable (2 full size beds). My grandchild enjoyed the outside pool very much. Great location, just minutes from boat tour, restaurants, shopping, and the drive-in theatre.
M

Mercena

24 Jun 2024 - 28 Jun 2024
reviewed on expedia

5 out of 5 stars

It’s a family atmosphere. I love vacationing here!
S

Sarah

15 Jun 2024 - 18 Jun 2024
reviewed on expedia

5 out of 5 stars

Really liked this hotel, it's clean. Workers are great. Felt safe with my toddler. Not a creepy at all, really enjoyable
P

Patricia

20 Oct 2023 - 23 Oct 2023
reviewed on hcom

4 out of 5 stars

We were originally booked at Capt Inn & Suites and since they were closing prior to our booked reservation, we were moved to Thomson’s Resort. Thomson’s exceeded my expectations. It was really decorated nicely decorated and felt homey. The view off the balcony of Boldt Castle was spectacular as well! My only two critiques was that our room was located up 26 stairs and we weren’t told that ahead of time. I have a bad back so the stairs weren’t helpful and we tried to avoid going in and out of the room our whole stay to avoid the stairs. We did not book the room so we had no clue what we were getting and didn’t find out until we walked to it and found out it was 3 flights up with luggage and all. There was no way to change it since we were the last ones to arrive that day. The only other item I would change is the orientation of the toilet. It’s kiddie corner in the bathroom and would have been easier to use had it been oriented straight ahead, perpendicular to the shower. The counter sticks out a bit so I needed to bring light in with me when up to use the bathroom at night so as not to walk into the counter. But overall, the property is nice and and well cared for and clean, and of course you can’t beat the views.
M

Monica

22 Sept 2023 - 23 Sept 2023
reviewed on orbitz

5 out of 5 stars

Kim the attendent at check in was very helpful, polite and kind. She is very knowledgeable about the area and happy to help. Rooms were very clean and quiet. Very cozy for family stays.
G

Gary

19 Sept 2023 - 21 Sept 2023
reviewed on hcom

5 out of 5 stars

Clean, handy, good location. Have stayed there on a family trip for the last 3 years and will certainly return.
L

Lisa

Invalid Date - Invalid Date
reviewed on orbitz

1 out of 5 stars

My family and I recently stayed at Cap'n Inn & Suites and I must make you aware of the mold situation in our room. There was BLACK MOLD under the air conditioning unit and water was dripping into the room, not to mention the mold that was GROWING on the lampshade. The amount of mold made it difficult for us to breathe with the mildew smell. My husband and I, with our young children in tow, did not want to stay another night, so we decided to cut our losses and leave for home. When we told the receptionist about the mold, she said, "Really? We have had mold problems with other rooms. I don't know why they are not checked more often. Unfortunately, I cannot give you a refund". I did not ask for a refund, but I am not sure how a place can go on charging people for rooms that make it difficult to breathe and are unsanitary. I would not stay here again if someone paid me.
T

Tracy

28 Jul 2023 - 30 Jul 2023
reviewed on orbitz

4 out of 5 stars

The rooms were nice. my only issues were 1) the floor was dirty. When you walked on it your feet turned black. Luckily there was a Dollar General down the road so I went and bought the swifter wet pads and washed the floor myself. 2) the bathroom sink was just a pedestal sink so there was no where to put you essentials. A shelf would be nice to put up so people can put them on it. 3) the refrigerator was not an average hotel one. It was smaller. I had to throw out some of the drinks and stuff for my kids because there was not enough room. It sat on top of the dresser, so you lose that space to put your things. Also no microwave. Not ideal if you have little ones and need to heat up a bottle of food for them.
M

Moumita

5 Jul 2023 - 7 Jul 2023
reviewed on orbitz

4 out of 5 stars

Its a good and safe stay just next to downtown.. have been with child but no issue at all.. good place to relax and enjoy the nature
c

chee cheng

15 Jun 2023 - 17 Jun 2023
reviewed on hcom

5 out of 5 stars

comfort stay. easy access to family dollar for personal care, food and drinks. near gas station and to uncle sam boat tour.
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