Holiday Express Hotel & Suites Cooperstown, an IHG Hotel

Room was extremely noisy; doors slamming continuously, children (I’m assuming) locked out and banging on the door. Upstairs movement could be heard on our first floor room

Good and clean, rooms need to be updated, it was convenient for me and my family.

Room was a queen suite and plenty of room for a family of 5. Clean and comfortable. Breakfast was hot and what I expected for continental style. I would stay here again.

Stayed here while family member was in the hospital. Excellent facility, staff, breakfast---no complaints at all.

Walked into the property to begin our exploration of Cooperstown and upon entering the lobby the chlorine smell was overwhelming- no eye contact was made upon checking in (she was in fact the chewing her food throughout check in). We came down a half hour later to check out the pool and have our daughter swim- upon entering the small space there was a family of 4 coughing and wheezing. Upon gathering chairs to try to sit we had such a reaction to the chlorine in the air our eyes were burning, red and tearful. We decided to make out way to the front desk to make them aware of the situation, and we were told that it was just us, no one else had complained. Mind you, we were with the other family that was at the pool who were legitimately worried about their children, and the reason why they were so much chlorine from permeating throughout the hotel. The smell was in our nose for the next several hours, despite trying to get some fresh air outside. Both people we engaged with were rude and completely ignorant of the situation. No apologies were made and we ended up leaving a day early despite our 2 tonight reservation. We did not feel comfortable and we didn’t take advantage of the breakfast, because the cleanliness of the hotel came in to play as well. Everything had a bleached smell, like they were trying to overcompensate for some thing. Such a disappointment as we planned to enjoy our time in the town but had to cut our trip short due to the accommodations.

Great place to stay for our visit to Cooperstown while visiting HOF. The rooms were clean, all amenities were very accessible. Location was great with only a very short drive to all local attractions (downtown, HOF and local breweries). Quiet place to stay and very family friendly.

Have to COMPLIMENT the amazing front desk staff. We checked in with little kids and they were so helpful and friendly. We were even in a bind and needed some milk and they went out of there way to get some without a lot of grief. It was just a relief to have such great customer service. The Hotel is super clean. Breakfast was well done and worth it. Having a playground on the side of the building was again a unique thing and my kids were so happy after a long car ride to go right to the playground.

My family loved our stay at the Holiday Inn Express Cooperstown. We stayed in the 2 bedroom suite that has an extra Kids room and it was perfect for our family. More hotels should have family options like this. The kids room had its own tv and mini table where my girls were able to eat the delicious that was offered in the lobby. So many options! Really enjoyed our stay and would come back.

We were checked into 2 rooms that had not been cleaned. First room had a pill on the floor. Floor in third room also not vacuumed well. Pool was also closed. 2 disappointed kids. Will not stay there again.

Very good choice for an overnight family trip - free breakfast, local dining options nearby, very clean and well-appointed room. The one issue we had were the extremely soft beds, which might be fine for some sleepers but left us tossing and turning.