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MAJEED
24 May 2024 - 27 May 2024
reviewed on hcom
1 out of 5 stars
Very bad experience room was not clean and my kids found a BUG. it was a bad experience and the room floor was not clean. not recommending anyone to stay there.
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Stacey
1 Apr 2024 - 3 Apr 2024
reviewed on expedia
4 out of 5 stars
Last leg of our trip, 2 night stay, front desk and/or bar understaffed, though customer service was great, breakfast bar had a variety. Convenient to NY, but likely wouldn't stay again, due to the room layout not making much sense, as far as kid friendly, separate areas divided by a partial wall, so we had to hear and see the tv all night, not exactly what I like.
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Phil
31 Mar 2024 - 4 Apr 2024
reviewed on hcom
5 out of 5 stars
Wonderful hotel. Room was perfect for are family of 4. Pull out bed was comfortable. Room was spacious. Staff was wonderful and friendly. Breakfast was delicious!
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Tara
23 Feb 2024 - 24 Feb 2024
reviewed on expedia
3 out of 5 stars
The room was very small and set up was not accommodating for a family. If you tried to sleep you heard every thing from hallway and other rooms. I have slept in cheaper places with better accommodations. Definitely not worth the money!
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Andres
3 Dec 2023 - 7 Dec 2023
reviewed on hcom
4 out of 5 stars
It was a great stay! I’d say a solid 4 out of 5.
The room is a perfect size for a family with kids. Our room had a L-shaped couch that turned into a full size bed, in addition to the two beds already in the room. There were also two sinks. One of which was in a “mini-bar area” with a coffee maker and a mini-fridge. The staff is very accommodating, quick, and friendly! My only beef was that the room was not as clean as I hoped. The bathroom sink was clogged. There was visible fingerprints, dust/dirt, possible mold in the shower and the headboards had some smudges. I carry wipes with me, so I wiped them down. The lobby area has a dining area, a lounge area and a computer for customer use. They do offer a free breakfast. The best part of this hotel is the location!! There are several bus stops that take you to different places in NJ and take you to NY. There’s several dining and retail shops around the hotel, some of which are walking distance.
One last thing, there was ongoing construction throughout the hotel, that started at 8 am and we heard it on the 6th floor.
Overall, it’s a convenient hotel and I would consider staying here again.
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Trace
21 Apr 2023 - 22 Apr 2023
reviewed on hcom
5 out of 5 stars
Came in with family & stayed for one night prior to embarking on a cruise out of Brooklyn. Convenient to park for free while we were away for a week. Clean hotel, felt safe also. Will definitely stay again next year for our next cruise.
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Aisha
25 Aug 2023 - 31 Aug 2023
reviewed on expedia
3 out of 5 stars
The area is quite nice for morning or evening walks. The hotel itself is overrated and over priced. Cleaning service is provided only upon request. We were not informed during check in. On the 3rd day we complained to front desk and were informed that it is because we did not ask for cleaning. So, we made a request. Still, they did not come until the 5th day. We were 2 adults and 3 kids and no cleaning and no supplies in the room for us to clean ourselves!! It was not nice. Our card was charged $50 security deposit only. It will be refunded back to card on check-out they said. Then check out day they said they will take $35 out of the $50 for check in service and refund $15 back to card. What is check in service? Why was it disguised as security deposit? Is it handing the room key to us? We dragged our luggages to our room by ourselves. This is a hotel that charges you for your stay upfront. Does not clean your room, does not change your sheets and takes money from your card at the point of exit when your cab is already stationed at the door and you do not have time to argue.
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Ricardo
21 Sept 2023 - 23 Sept 2023
reviewed on expedia
5 out of 5 stars
Me and my family had such a great stay!
Clean and safe environment and most important, EXCELLENT customer service!
We had an awesome experience!
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Stephanie
17 Aug 2023 - 20 Aug 2023
reviewed on expedia
5 out of 5 stars
Front counter staff were extremely friendly and helpful! This was our first time traveling to this area. Continental breakfast was simple, but with a wide variety of options to choose from. The bus stop to Manhattan was right beside hotel and dropped off at same location.
We travel as a family of 5. The room was more than enough space for us. It was very clean and well kept. While checking out they did mention they would be having renovations happening in near future. It is a well cared for hotel. All staff throughout were polite and friendly. I would recommend and will return!
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Jaspal
8 Aug 2023 - 11 Aug 2023
reviewed on orbitz
4 out of 5 stars
Really enjoyed the stay at Hyatt Place. Reasonably priced and great location with an easy 15 minute coach bus to NYC right outside the door. Didn’t need to move my car the entire stay. Only criticism is the breakfast was ordinary and the shower was outdated in our room but my family of 6 stayed very comfortably and would recommend this hotel to anyone and would probably return again.