Best Western Premier NYC Gateway Hotel

House keeping did not show up for our entire stay of 3 days. We had to request for services in person. None of the house keeping staff we saw spoke a word of English. We had to request for fresh towels everyday we were there !!! Our room was dark and gloomy. Not the best location for families in my opinion. They do not advertise that their breakfast is not included in the hotel fee. We found out it was not included after we checked in. Posted in the elevator !!! I have stayed in better hotels for less. I was very disappointed.

Nice place to stay with the family.

We chose the hotel since it claimed the room is for 5 people. However, the extended sofa bed had quite bad condition and unacceptable mattress. Even the repair person admitted that the sofa bed was not for people sleeping at all. He reported to the hotel the situation but no one listened to him. The front desk knew this but could only offered extra thick blanket. It turned out that one of our family members had to sleep 4 nights on the sofa.

The hospitality staff was tio notch. They let is check in early and gave me a coupon book for Anerican Dream mall. It was clean, quiet and my room was spacious. Parking garage was convenient and the entire stay was relaxing and ran smoothly. Was me alone with fpur kids and the pool was well maintained for their enjoyment.

Check in was a breeze. The only downside is the driveway is narrow and one way and if you do happen to be checking in during a busy time, it can be annoying. Our room was spacious for our family of 5. A living area with a TV that had half a wall to separate the 2 beds and a 2nd TV. Lots of storage space if needed as well as a fridge and microwave. The parking structure was spacious and we always found a space directly in front of the elevators. Restaurants, shopping and grocery stores within a 5 min drive. This was about an 8 min drive to American Dream which made it easy for us to come and go. There is a swimming pool but we didn’t utilize it. I did use their washer/dryer which was great but it only takes quarters. The front desk offers change if needed. The only concern we had was the excessive dust in the room which caused an allergy attack but otherwise our stay was amazing and our kids thoroughly enjoyed it.

The kid checking us in was incredibly friendly and helpful.

We stayed as family to visit Newyork. When asked about the transportation didn't get much help from front desk. Also when we are about to check in too much weed smell in the front desk while taking the baggage to the room on the staircase, Looks like someone is using that spot as smoking zone for the staff/guest.

What I like about this property, it was like being with family. The staff is very hospitality and generous. They're always someone around to ask questions and housekeeping was always seen cleaning and keeping the place sanitized.

Overall everything was just fine for my family’s 2-night stay. Unfortunately, breakfast is not included, the room was right next to elevators so we could here the chimes all the time, and apparently there’s no room make up / towel change for 2-night stay. Otherwise, it was very smooth experience: quick and professional checkin/checkout, helpful staff, good pool, secure indoor parking. Overall new / well maintained hotel with quick access to New Your City.

Me and my family love to stay at this hotel is my 7th time staying here everything is near hotel is beautiful and comfortable just 1 little thing tried to clean up better near all the corner and between the tables other then that everything is good 👍