The Westin Mount Laurel

Staff was great all around. Clean and comfy. Quiet. Good parking. Good food. Comfy beds. I would have rated a 5 but the AC didnt work well in our room and the TV was fuzzy, 2 amenitiesthat should be working at the rate we paid. Pool was nice but the floors were so slippery way too dangerous for kids.

I've stayed at plenty of hotels, including several in this area, and it really stood out how everyone was so nice here that I said to myself several times "I can't wait to write them a review." I tried Westin this time bc of the good Expedia price and the hotel's allowance of my dog, and I will only stay here from now on when I come down to visit family:) Nice hotel- esp for price, good food, great staff (and I talked to about 10 diff ppl over the course of my 3-day stay, and every single person was so nice). Highly recommend:)

The property is very clean. I love the on-site gym and the kids loved the pool. It was a few weddings and events. I did slip and fall by the front door. It was raining outside and the water was tracked from outside into the front lobby and wasn’t cleaned up in time. Other than that I loved the facility

I arrived at 2:40 pm I asked the front desk clerk if I could check in because I was going to a party and wouldn’t be back till after 7. She informed me that the earliest she could check me in was 3:40/4 because they were booked. I informed her that the email received said check in was 3pm. Now that it’s 2:45 can I check in because I don’t want to be bothered later when I come home after the party. She told me no and didn’t offer any help. Not sure why she couldn’t check me in 15 min earlier. I wasn’t even going to stay just was more convenient. Room was not too clean and beds are not queens. They are more like fulls. Parking was also a hassle. If there is a party in the ballroom there is no parking and you have to walk way out of the way to find a spot. Just wasn’t the best stay. Also pool area was not maintained and a lot of kids just horsing around not a pleasant site.