Hilton Garden Inn Mt. Laurel

Manager was nice and kind and very insightful to the needs of me and my family

I recently booked a stay at the Hilton Garden Inn Mt Laurel for a wedding. It was a disaster. The groom elected early check-in and was not given that courtesy, and I was not allowed to enter my room or check in because I did not have a bank card that stated my name, even though I paid in advance. I was not even given the option of cancelling my reservation when that unexpected problem occurred. The staff were difficult and rude, and when I explained what was going on the response a manager gave me was "Think of this place as an airplane, there are no refunds". That was highly unprofessional and it was dismissive. I will not allow any of my colleagues, business partners, or family members to book another Hilton. I would like my $200 refund

The hotel was conveniently located for our trip to see family in Philly. Very politestaff and new building. We liked it alit and will stay here again.

My family and I had a good stay