Grand Resort Hotel - Mt Laurel - Philadelphia

I’ve stayed here often and come into town on business weekly. I usually thoroughly enjoy the stay. Great food at the bar/restaurant, staff is always as friendly and very helpful, rooms are always clean and nice. My HUGE issue this stay was the absolutely horrible (almost nonexistent) Wi-Fi signal. The TV is all Wi-Fi, so every 1-2 minutes the loading circle would pop up for 15-30 seconds, shows would freeze, or it would just flat out lose the connection and have to be reconnected or restarted. I was able to connect to my hotspot, but quickly used up all of the data for an entire month. It might have been different if I was able to connect my work laptop and do work, but obviously that wasn’t an option.. Other than that, I guess my only other complaint would be to the parents that allow their kids to run up and down the halls and around the lobby and even bar like a playground. Extremely disappointing stay. But even worse, what is the real point of even using Expedia? When contacted they said I need to talk to the hotel, even though I purchased through Expedia. The hotel said they wouldn’t do anything, and Expedia said they couldn’t. Just me getting tossed around with everyone pointing fingers with zero care or ability to do anything. So, what is Expedia actually good for, or what are they actually doing in the entire process? Just a pointless middle man? Why wouldn’t the hotel just offer the same rates on their website?! I guess you get what you pay for with Expedia.

Just what I needed to drop child at college.

staff very friendly, noisy at night due to many kids on same floor and across the hall

This is my second time using this hotel. It is the half way point traveling from Eastern shore VA to Long Island with my infant. A very good hotel will be better once they open the restaurant.