Fairfield Inn & Suites by Marriott Parsippany

THIS HOTEL STEALS FROM ITS CUSTOMERS AND LIES. I left behind a priceless, irreplaceable teddy bear belonging to a family member. Over the past 3 days I have spoken to 5 different people who have all given me the same answer: we will let you know if anything shows up. IF. IF. IT'S AT YOUR HOTEL. FIND IT. I have spoken to Lily twice over the phone and each time she has given me different answers. I asked her on Saturday if she could transfer me to a manager. "No that cannot be done." How about a housekeeping manager or supervisor? She told me she doesn't have that ability. Another customer left a review stating she asked to speak to a housekeeping supervisor and was transferred. Lily was dismissive, rude, and acted like she had zero time or interest to assist me in getting my property back that is at her hotel. She told me she could not ask the housekeepers if they found anything because different people work on different days. Then magically, when I called back the next day on Sunday to follow up after not a single person had called or reached back out, she told me that she ha Then magically, when I called back the next day on Sunday to follow up after not a single person had called or reached back out, she told me that she had apparently spoken to said housekeeper and that nothing was found. Nothing but lies. No one from management has reached out. I am truly appalled how a hotel has zero interest in helping someone get their property back that is at their hotel.

Drove 7hrs with family to get there and find out 2queen bed on my reservation wasn't available, only 1 king bed. Offered to refund at 11pm.

This hotel is AWFUL. It's overall in disrepair; the hallways smell, the room was tiny and not as pictured. The fire alarm went off in the middle of the night because of an electrical issue with the elevators so with two small kids, we sat outside for an hour at 1am until the building was deemed "safe enough" and then had to file back into the building with everyone else and NO staff in sight. Disgusted. DO NOT recommend.