The Lodge at Kingsbury Crossing

Check-in was from 4-6pm which is crazy. The jacuzzi is only open till 5pm. You can't do anything on your own they treat you like a kid.

We enjoyed the layout of the room with the hideaway sofa for the little ones. The fireplace was very nice, and was easy to use. I also enjoyed the fridge and the stove. Calling front desk was easy and obtaining information on where to take little ones came in handy - Regan Beach was perfect! Other than that, the place was ideal and we will be back! The rooms were very clean and I liked the closet area and the layout of the bathroom.

A very strange stay indeed. Although not indicated on hotels.com, it was upon arrival that I was advised that The Lodge is a time-share, not a hotel or traditional lodge. The buildings, landscaping and parking lot are also dated and/or in poor condition. Although most of the staff members are very nice, they are often unable to assist guests due to the ridiculous policies of management. For example, the lobby and facilities are locked down as early as 7:00 p.m. - which is both inconvenient and odd. When my meeting was unexpectedly cancelled (I no longer needed to stay in town), the hotel management had zero flexibility and I was given no chance to reschedule or recover a portion of my payment if I checked out early. I was advised that refunds are NEVER granted - even in the event that a guest must depart early due "a death in the family." Wow. Beyond that, The Lodge features ubiquitous laminated signs that very sharply instruct guests how to behave, use the room and facilities, and generally how to stay at the facility. Among them is that, prior to checkout, the guest is REQUIRED to strip the beds and place used linens in the bathtub. Okay, not hard to do...but what? I was even told that my backing into a parking space (which is safer than heading in) was a violation of the lodge policy. In 40 years of staying at hotels, motels and lodges, I've never before felt like I was attending a required boot camp, rather that enjoying a stay as a valued and respected guest. :-)