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Jessica
5 Apr 2024 - 8 Apr 2024
reviewed on hcom
1 out of 5 stars
Checked in very late, around 1 am, to a room that had clearly been smoked in with dirty sheets and no hot water. Asked the front desk if we could move, but they were at capacity so we had to wait till the next day. The desk called me at 7 am to move us. Suddenly there was a clean room. No hot water in the new room for the rest of the three day stay. Did I mention I was traveling with 3 kids! The front desk comped the first night, but when I approached the desk to discuss the plan for compensation for not having hot water the entire 3 days, the manager wasn’t there yet (8 am) and I had to leave without a conversation. Don’t waste your money. Just pay for the Hilton.
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Susan
22 Mar 2024 - 24 Mar 2024
reviewed on hcom
5 out of 5 stars
Many baseball and soccer teams and families were staying here. We were impressed at how quiet the rooms were. The teams were very respectful, too, but the construction of the rooms was well done.
Breakfast offered hot scrambled eggs and sausage. Waffle and bagels. Disappointed that there was not orange juice for two days.
Bed was fine. We had a walk in shower. We’ve stayed here before as we’ve visited family in Summerlin.
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Guadalupe
23 Feb 2024 - 26 Feb 2024
reviewed on hcom
3 out of 5 stars
The bathroom doors ,where closet doors ,no lock ,and not even closed right,the hot water at times ,the light flashing at the time ,no usb ports,,the windows no screen and with kids is scary ,last no extra pillows and blankets ,overall out dated but is okay stay ,20 mins out of the the main casinos
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Michelle
17 Feb 2024 - 20 Feb 2024
reviewed on expedia
1 out of 5 stars
We traveled with our kids and expected a working pool. The pool was out of commission for our 3 night stay. No hot water for 2 days, then scalding water that we had to have adjusted for the second time. The room was relatively clean but the room needed to be painted and the lamps didn’t work- neither the lamp or the outlets on the lamps. Despite all that, the staff was really nice.
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Donald
22 Nov 2023 - 25 Nov 2023
reviewed on orbitz
5 out of 5 stars
This was at least the 3rd time we've stayed at this property when visiting family in Las Vegas. We really like the convenience near restaurants & shopping, the included morning breakfast, and the ease of parking.
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Taunya
10 Nov 2023 - 12 Nov 2023
reviewed on orbitz
2 out of 5 stars
First, the hotel clerk that checked us in was very kind and let us check in a few hours early (we were so grateful because we had to get changed and go directly to a formal wedding). The location of the hotel was also very convenient close to our events. The breakfast in the morning was decent for sure. However, this is where the compliments stop...there were black hairs on and in the bathtub, dirty fingerprints and smudges on the inside of the bathroom door that we scrubbed off with one of the washcloths,, the beds were so hard and uncomfortable than we tossed and turned both nights with poor sleep, there were tons of teenage kids being very loud at the pool on Friday night, and the spa was not working dhriour visit (I specifically chose a hotel with a hot tub because of my husbands previous broken back). When you spend 200 bucks plus per night and have these issues, plus watch drug deals and prostitution taking place in the parking lot, it doesn't lend itself to a favorable stay. Unfortunately, we will never use this location again..
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Raymond
20 Oct 2023 - 22 Oct 2023
reviewed on orbitz
5 out of 5 stars
Hotel was very clean and well managed, and the staff was very courteous. Quick check-in and check-our. Love the decor and the breakfast bar. Overall, my family gives the hotel 5 stars for our stay. The only complaint (minor) is that the fitness room is small and could use more weights.
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Michele
25 Aug 2023 - 27 Aug 2023
reviewed on hcom
5 out of 5 stars
I've stayed here before on previous trips to see my family in Summerlin. I love the convenient location to them as well as restaurants and freeway access. The employees are super friendly and helpful. I think they should add ice machines to every floor, however.
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Marcelo
16 Jun 2023 - 18 Jun 2023
reviewed on orbitz
1 out of 5 stars
When we chosed it was because the pool, the whirlpool, the breakfast, but. The pool was dirty, the whirlpool had death birds in it, the front desk people were so impolite and in the breakfast they put a sign mentioning -sorry we are out of eggs, milk....(we were with kids)- and nobody gave us any explanation. Only that the manager was on vacation and forgot to leave the food.
In this sense, we want a compensation or devolution of our payment.
It really was a nightmare.
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Scott
15 May 2023 - 17 May 2023
reviewed on orbitz
2 out of 5 stars
This place is in a property death spiral. Too many things are off to properly list and account for in one single review. Obviously what has happened at this property is ownership with a complete lack of understanding of the hospitality industry. Instead of fixing and cleaning things to ensure the quality of the stay is the best it can be for the guests,, they don't care, have lost occupancy levels, so the reduced their prices in order to fill rooms, which just attracts lower class people, who are further content to trash the place more. It is sad to see a property with so much potential be squandered by inexcusable ownership and mismanagement. We won't be back. The Hampton Inn across the street is infinitely better and is where we will stay when visiting family.