Fairfield Inn & Suites by Marriott Helena

Traveled as a family with 3 young kids. Our 2 nights stay was ok not perfect because it needs some improvement. It's expensive for the price per night. But we expect more as it is under Marriott The hotel is clean but the insulation not really good. We stayed at the 3rd floor close to the ice machine it's noisy because you can really hear if someone getting some ice and the noise of the slamming doors and people talking.The hotel needs to update their aircon because it's a bit Loud. Inside the room there’s only a really small chiller or cooler thats is only on for 2 hours and it will shutdown by itself. NO freezer. You cannot put much inside or even big stuff. The breakfast nothing special it's the same for 2 days we ate there. They have make your own waffles,scrambed eggs, sausage, and bagels but no muffins and no on the go fruits. Pool is good because it's until 11pm but it's kinda tight in there because there's only small space. No shower to rinse before heading to the pool. It's dark during the night time. No washroom inside the pool area. The water is a bit cold.

The grandkids came to swim in the pool, but it had just been filled and was very cold. The desk person sent them to Wyndegate which is also owned by the same owner and let them know we were coming to swim. Service above and beyond. Room was very comfortable.

People working there were very nice. The vanity light over the mirror was too dim and I couldnt see to put my makeup on. We always stay at a Marriot and the lighting everywhere else is great. The toilet was too low to the ground, perfect for kids though. The bathtub had mildew around it and the tub was very slow to drain, nothing worse then standing in water up to your ankles. We shared with the maintenance guy and he was very concerned and I am sure he fixed that. The beds were perfect and it was very quiet. The people working at the hotel were all so nice it made up for the other things.

We booked the room to use the pool while driving from one park to another. The pool felt like an ice bath! Needless to say we didn’t use it. We were told that there was something wrong with it. The manager let us know that it met health code standards. Unfortunately for my kid they could not use the pool due to it be too cold. Also, the overall cleanliness of the hallways was poor. There was a used Q-tip on the floor. The front desk person was very nice checking in. Overall not worth the price.