Residence Inn by Marriott Kansas City Country Club Plaza

The room is very spacious for a traveling family with 2 bedrooms and 2 bathrooms. The location is awesome and within walking distance of many restaurants or shopping. The breakfast was generous with a good variety of options. The couch in the living room was not comfortable and had seen better days. We too were greeted at check-in with the news that the elevator was out of service for the duration of the trip. I was traveling with 2 kids and my mom who is over 60. We were placed on the 5th floor. While we made it happen, I believe that calls should have been placed ahead of time to let people know that the elevator would be out of order.

This property is quite dated. The pictures on Expedia were deceiving as far as the lobby and rooms are concerned. Our room in general was clean. We did find crumbs and pieces of crackers on the mattress of the pullout bed when making it for our kids to sleep on. The elevator was broken, so we had to carry our luggage up several flights of stairs. The front desk offered to comp us a King bed instead of Queen for the inconvenience. Lots of outside noise (sirens, cars racing) for most of the night. It was ok for a one night stay, but not sure we will return when we visit KC again. We enjoy Residence Inn (just stayed in Chicago several months ago), so we were disappointed when this location wasn’t up to their normal standards.

My family and I had a wonderful stay at the Residence Inn Country Club Plaza. The staff was outstanding. Breakfast was delicious. In short, a great place to enjoy!

Customer service was definitely off w c c and heather. Realizing we had an outside entrance we requested to be moved to the inside building ( my husband is 70 and we weren’t sure about safety). They changed rooms without disclosing the bed size would be a queen instead of our requested king. Requested the next morning that we be moved to a king room. Immediately we got attitude from Heather. That’s how our vacation started. Moved to our (king) room. Another bummer. Room 125, check it out. When the air came on it sounded like a freight train. Had to continuously change volume for tv. Then, the outside door to the building was right outside of our room. The door slammed evertime it closed, very loud. Family above us with children, we heard it all. We also heard every time they flushed the toilet along with a banging noise in the wall. Thank you for reading my review