Hilton Kansas City Country Club Plaza

Beautiful hotel with spacious suite for our family. Pool area was very nice. Loved being on the Plaza. Highly recommend

We arrived for a weekend for a concert- myself and my two teen children. Location wise, this location is great! Country Club Plaza has great shopping, dining and all within walking distance. However, the shops close at 7pm and the only downside to the dining is if you’re looking for a quick bite you are limited to Shake Shack. The price for parking is insane considering the price of the rooms - no breakfast and a less than par store to buy drinks or snacks. The pool had few chairs for the amount of guests, people were trying to communicate with the staff and she understood o English to help find cushions for the chairs. We did place an order of chicken strips and fries with a bottle of water (room service) ~ imagine my surprise when the bill was $32.00!!! Door dash would have been cheaper. Pulled out the hide a bed and the sheet on there was dirty. I called to the front desk and told them and they brought us clean bedding. Guessing the prior guests made the couch and the maid never bothered to check the couch- GROSS!! And if you see that 3 people are staying in a hotel room, please provide more than 3 towels. I don’t know why that isn’t standard practice. We reuse them but need more than one (just the girls) No, we will not stay here again…… I’ll pay a little extra and get a free breakfast at least and happy hour over at Embassy Suites.

Hotel staff was friendly and knowledgeable. Room was clean and better than expected. Location is great, close to nice restaurants and shopping. Accommodated a large family, slept 5 easy.

So, obviously the Hilton Country Club Plaza is going to be a lovely property, especially due to the location and the price. However, I initially booked the Home 2 Suites, and was informed very last minute they wouldn’t be able to accommodate and was offered the Hilton or IHG for “no additional charge”. No I wasn’t charged additional for the room, but I was charged $50 to park in the garage overnight (my party had two vehicles) and lost out on the complementary breakfast in the morning that would have saved me the nearly $100 it cost for my family to eat breakfast out. (There were six of us). This extra $150 I wasn’t anticipating really cut into our vacation budget. I understand those are Hilton policies, however it is still frustrating to be out those additional costs. Unfortunately, IHG wouldn’t have been any different and I prefer Hilton brands anyway. As such, if I travel again for the event I attended next year, I will probably go a different direction for our hotel of choice.

For choosing to stay at a higher-end Hilton hotel, and spending a good amount of money per night, the rooms were not very clean. I have nothing against a pet friendly hotel (as we have dogs we sometimes travel with) but there was quite a bit of dog food and dog hair found in our room. As well as human food. Rooms were not vacuumed or cleaned very well. Hair was in the shower. Just not clean overall. Not to mention having to pay almost $30/day just to park and $18/meal for breakfast (those may be my fault for not doing a little more research) but when I’m spending almost $200/night for a nice hotel, I don’t want to have to pay for parking if I’m parking the vehicle myself. And on-top of all else, expect a clean room especially with little kids being there.

My family and I stayed here while visiting family and it was perfect. Very clean, plenty of room for everyone, convenient to shopping and Boulder. Everyone who worked there was nice and attentive. We would definitely stay there again.

Great pool for the kids. We loved the room and really enjoyed the stay.

Birthday trip that was great. We had two teens and a baby. Room was just big enough. Pool was fun with indoor and outdoor options. Staff was amazing- we had walmart delivery drop off a package at the wrong room. Staff found it for us with jo trouble. Would recommend

Decent hotel, but night service staff was terrible. We called the hotel on our way knowing we were going to be checking in late (1:00am) with three children, one being an infant needing a crib. Upon getting to the room, there was no crib. I called the front desk and they told me that no housekeeping personnel was present and wouldn’t be until 8:00am. The employee told me they would not be able to fulfill my request even though we had called many hours before to request it. The next day we woke up and got ready and phoned down again, asking for the crib. They advised they would bring one up while we went out on our adventures for the day. We did not return until 11:00pm and once again. There was no crib. Upon calling down again, it was the same story. No one was there to bring us a crib. Their excuse was they got busy and couldn’t complete the request. Our infant spent the first two nights on a makeshift bed on the floor. The third day we finally received a crib it was dirty, did not provide crib sheets. Our friends also traveled with us, there air conditioning was not working and their room was incredibly hot. This was also never fixed and they said the hotel was booked to capacity and there was anything they could do. In our downtime they had to hang out in our room since their room was unbearable to be in during the day. This is not a below average hotel and we paid over $200 a night for this hotel in a nice area, but our stay was really poor due to these issues.

This was a great place for my family to stay and enjoy the area! We loved every part of it! Will definitely come back. Also the shops are easy to get to from this location