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Meghan
1 Jul 2024 - 5 Jul 2024
reviewed on hcom
5 out of 5 stars
Awesome stay! Our Wi-Fi was pretty spotty, but our room was farther from the atrium so maybe that’s why. Our kids loved it here!!
J
Jordyan
1 Jul 2024 - 3 Jul 2024
reviewed on hcom
2 out of 5 stars
It was not a relaxing visit and we will not be back. We had the following are concerns:
-when we booked the hotel, one of the amenities listed was a hot tub. Well, they took that out and added a stupid kid splash pad.
-we paid our full balance before our trip and we got charged $25 per day in the case of any damage. Why per day? The front desk gentleman said it was a hold, but the amount was charged to our card.
-the doors have a nice gap underneath about a half inch, so a lot of things could be slid underneath.
-anytime we would walk by the front desk, there would be no one there. We barely saw any employees the whole time we stayed. While attempting to leave, the front desk attendants didn’t even acknowledge us as we were trying to check out. There was a good line and no one came to assist her. We ended up doing the checkout online, but we’re old-fashioned and would have loved to check out with a real person.
-the walls were very thin and you could hear every conversation in the room next to us.
-when checking in, we weren't given instructions on how to leave and reenter the facility with the security guard.
-there was some sort of convention going on and there were screaming kids everywhere, so not a relaxing environment whatsoever.
-the breakfast was subpar with the price of the hotel. We went down at 8:30 on both days and the breakfast needed to be filled, but there were no employees around.
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Christina
7 Jun 2024 - 8 Jun 2024
reviewed on expedia
5 out of 5 stars
Great indoor and outdoor pools for the family with a small splash pad are for smaller children
A
Alexis
24 May 2024 - 26 May 2024
reviewed on expedia
5 out of 5 stars
The crib they provided was clean and in good shape, the pool was great for kids and adults, and the rooms were clean and comfortable. Would definitely stay again.
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Brittany
3 May 2024 - 4 May 2024
reviewed on hcom
4 out of 5 stars
The hotel was neat. The pool area was amazing. The pool was not so warm and actually pretty cold. My kid loved the pool and splash pad. Our balcony was a little dirty. The shower in the room was my favorite part. Modern shower with 3 different spray options and hot
A
Adam
28 Mar 2024 - 30 Mar 2024
reviewed on hcom
5 out of 5 stars
Our room was spotless. Beds were so comfortable. Plenty of lighting. The bathroom was spectacular.
Our balcony had no furniture so we couldn’t enjoy it.
Pool could have been warmer but my kids didn’t complain.
A
Ashlee
1 Mar 2024 - 2 Mar 2024
reviewed on expedia
5 out of 5 stars
Loved the splash pad for my baby
K
Kelly
2 Sept 2023 - 3 Sept 2023
reviewed on orbitz
4 out of 5 stars
This hotel was absolutely amazing! My family and I stayed overnight at this hotel because we were planning on visiting the acquarium…which we did! But, honestly, we didn’t even need it- the property itself had so many fun things to do! The ambiance was super fun and relaxing! You honestly felt like you were at a resort. We had a room with a balcony overlooking the oasis- it was the best! We will be back! The kids spent most of the time in both pools! So much to offer and we didn’t even make it to the awesome looking restaurant! HIGHLY RECOMMEND!
S
Shane
4 Aug 2023 - 5 Aug 2023
reviewed on hcom
3 out of 5 stars
Had called days ahead to make sure there would be a crib available for our stay on a Friday night, assured it would be. Arrived at 9pm friday night, went to our room, and no crib. Multiple calls to the front desk later, still no crib. Went to go swim for a bit, came back, still no crib. Took housekeeping until 10:30 to bring a crib, which i had to assemble. No sheet was provided, when i asked for one, the clueless housekeeper brought a full size sheet, blanket, and pillow. For an infant...
Now for the good. The breakfast was limited in variety but what they did have was great. Biscuits and gravy, eggs, sausage patties, fried potatoes, etc. Outdoor pool was a nice temp. Indoor pool was chilly. Could tell the place was pretty dated in areas, but smelled ok and seemed to be clean in the common areas and the room. We got put in a handicap accessible room, so the shower sucked for a tall person. I think next trip Ill be looking for some place a little newer. Lots of people spilling over from the conference centers made it feel a little awkward.
C
Christina
17 Jun 2023 - 19 Jun 2023
reviewed on orbitz
5 out of 5 stars
Indoor and outdoor pool were amazing. Even had a splash pad for smaller children. Very nice place would definitely stay again.