Oasis Hotel & Conv Center, Ascend Hotel Collection

Great hotel to stay at especially with the family. Place was clean, pool(s) were great, breakfast was hot and fresh. Staff that I ran into was friendly too!

Awesome stay! Our Wi-Fi was pretty spotty, but our room was farther from the atrium so maybe that’s why. Our kids loved it here!!

It was not a relaxing visit and we will not be back. We had the following are concerns: -when we booked the hotel, one of the amenities listed was a hot tub. Well, they took that out and added a stupid kid splash pad. -we paid our full balance before our trip and we got charged $25 per day in the case of any damage. Why per day? The front desk gentleman said it was a hold, but the amount was charged to our card. -the doors have a nice gap underneath about a half inch, so a lot of things could be slid underneath. -anytime we would walk by the front desk, there would be no one there. We barely saw any employees the whole time we stayed. While attempting to leave, the front desk attendants didn’t even acknowledge us as we were trying to check out. There was a good line and no one came to assist her. We ended up doing the checkout online, but we’re old-fashioned and would have loved to check out with a real person. -the walls were very thin and you could hear every conversation in the room next to us. -when checking in, we weren't given instructions on how to leave and reenter the facility with the security guard. -there was some sort of convention going on and there were screaming kids everywhere, so not a relaxing environment whatsoever. -the breakfast was subpar with the price of the hotel. We went down at 8:30 on both days and the breakfast needed to be filled, but there were no employees around.

Deep disappointment with the experience my family and I had during our recent stay at this hotel. We arrived much later than expected after a long journey from up north, en route to Oklahoma, and were initially impressed by the first-class check-in experience. Unfortunately, this positive impression was short-lived. Upon entering our room, we were appalled by the condition of the bathroom. There was vomit and urine on the sides of the toilet, patches of hair all over the floor and along the outer edge of the shower, pubic hair on the shower floor, and an empty toilet paper roll under the sink. The hair-covered tiles extended into the tile area of the room entrance. Given the late hour and our exhaustion, we felt extremely uncomfortable and unable to use the bathroom for its intended purpose. We chose your hotel based on its beautiful atmosphere and the many positive reviews, expecting a pleasant and restful stay. However, we were unable to enjoy the pool or any other amenities due to the unsanitary conditions and lack of a clean space to shower afterwards. Additionally, our TV screen was damaged, and our room was located next to a hotel entrance without door dampeners, resulting in constant noise from slamming doors throughout our short stay. In total, we spent $200 for an 11-hour stay that left us feeling worse than when we arrived. The staff was lovely and professional, we are very thankful for them.

We stayed here on a Friday-Monday for a quick, short getaway from Kansas City. The pros were that they had 2 pools (indoor and outdoor). This was very nice as second night there, a woman vomited in the pool (then, tried to cover it up), so they had to shut down the outdoor pool. Thankfully, we were still able to use the indoor pool. The free hot breakfast every morning is good too. The location was great- it was about 15 minute drive from everywhere we wanted to go. The cons included that our hotel room door was incredibly hard to open. It took a lot of tries, and luck, to get the door to open each time. Also, the walls are not soundproof at all and every door slams. You can hear kids running up and down the hall late at night and the slamming of doors. Our hotel room’s faucet did not work properly. We didn’t get more than a few drops. When we brought it up to the front desk, we were told that perhaps they were working on the water in the hotel (???). We ended up making do and just used the shower if we needed faster running water. Also, the underside of our toilet still had dried urine when we first arrived. So, the housekeeping is a little questionable. Overall, it worked well for our short stay and we would still consider staying again if we were just stopping by for a short weekend trip.

The pool area with the Atrium is awesome. Checking in I ran into an issue that management was not being understanding and they should have accommodated me and did not. My family and I have been staying T this Hotel for years. Over 10 years. A manager , Sarah, knows us. She was off today. We rent a room and have a birthday party by the pool in the atrium area.. for my granddaughter and her kids. We have done this for over 10 years. I rented a room last year in June and again in September. Over the years I have also visited the hotel for different events. Never at any point in time was anyone at the Guard shack at the entrance checking why you were going to the hotel. Then we are informed that for a party in the atrium and to swim for over 5 people, you have to rent another room. And they have Pool wrist bands now. Renting another room allowed for 10 wrist bands. We had family and guests come and go for the party. Not everyone was even swimming. And only my granddaughter and her kids are spending the night. All these NEW RULES had started since we were there last year September. The manager on duty could not understand that we had been doing this every year for years. Twice last year. We had to rent another entire room just so we could go in and have a CHILDS 5 YEAR BIRTHDAY PARTY IN THE ATRIUM. AND SWIM. Management should have accommodated us FOR TODAY and told us MOVING FORWARD, About THE NEW RULES. BECAUSE I WAS GOING TO RENT A ROOM IN SEPTEMBER FOR A PARTY. NOT NOW.

We overall had a good experience I was excited they had new services such as a spa and Starbucks.. My only complaints are my TV did not work the entire first night of our stay and I could never get a Starbucks.. Even though I was told it was open till 2pm I never was able to catch a Barista working.. My MIL did early the last morning of our stay though and the worker was extremely rude and seemed bothered by her expecting service. I think it's extremely important for a hotel to have employees that enjoy working in the hospitality industry and to make sure their customers receive an outstanding experience all around.. I think being able to grab Starbucks for me and snow cones for my kiddos to enjoy poolside would have been the cherry on top for this weekend but unfortunately we had to load up all 9 of us and leave to do so.. Just really disappointed we didn't get to experience all the exciting new services they offer that help make memorable moments during vacation.

Great indoor and outdoor pools for the family with a small splash pad are for smaller children

The crib they provided was clean and in good shape, the pool was great for kids and adults, and the rooms were clean and comfortable. Would definitely stay again.

The hotel was neat. The pool area was amazing. The pool was not so warm and actually pretty cold. My kid loved the pool and splash pad. Our balcony was a little dirty. The shower in the room was my favorite part. Modern shower with 3 different spray options and hot